HVAC Field Technical Support
About The Position
Under general supervision, this position develops and delivers training for customers or technical employees on the installation, maintenance, and repair of HVAC products. The role troubleshoots technical inquiries, identifies customer needs, and investigates and resolves technical issues. It covers the West Coast territory and involves up to 80% travel. The position also assists with developing, testing, and maintaining courses and training materials; establishing course content and learning objectives; and preparing course syllabi, lesson plans, student manuals, and training aids. It reviews problem areas to identify training needs, develops criteria for evaluating training effectiveness, continuously updates materials, and conducts training using a variety of delivery methods.
Requirements
- High school diploma or an equivalent combination of education and experience.
- At least 1 year of relevant training experience and at least 5 years of technical experience.
- Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
- Knowledge of and ability to apply learning theories to classroom situations.
- Developed presentation skills using a variety of technologies.
- Strong verbal and written communication skills.
- Some sales ability and a track record of fostering solid customer relationships.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Proficiency in leading WebEx meetings.
Nice To Haves
- Two-year college degree, HVAC degree, or equivalent.
Responsibilities
- Develop and deliver training courses for customers or technical employees on HVAC product installation, maintenance, and repair.
- Troubleshoot, investigate, and resolve technical inquiries.
- Identify customer needs.
- Assist in developing, testing, and maintaining training courses and materials.
- Assist in establishing course content and student learning objectives.
- May prepare course syllabi, lesson plans, and student manuals, and coordinate the development of training aids.
- Review problem areas and identify training needs.
- Develop criteria for evaluating the effectiveness of training activities.
- Continuously update course materials to ensure timeliness and relevance.
- Conduct training using all methods of delivery.
Benefits
- Annual bonus in accordance with the terms of the applicable company plan.
- Tuition reimbursement.
- Medical, dental, and vision insurance.
- Prescription drug coverage.
- 401(k) retirement plan.
- Short-term disability insurance.
- Eight weeks of paid birthing leave.
- Two weeks of paid bonding leave.
- Life and long-term disability insurance.
- Up to 12 days of paid time off per year, depending on hire date and eligibility.
- Up to 2 paid well-being days per year, depending on hire date and eligibility.
- Up to 1 paid volunteer day per year, depending on hire date and eligibility.
- Up to 12 paid holidays per year, depending on hire date and eligibility.
- Up to 3 floating holidays per year, depending on hire date and eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
