HVAC Field Technical Support
About The Position
This position covers the West Coast territory with up to 80% travel. Under general supervision, the role develops and delivers training courses for customers or technical employees on the installation, maintenance, and repair of HVAC products. The position troubleshoots technical inquiries, identifies customer needs, and investigates and resolves technical issues. It also assists with developing, testing, and maintaining training courses and materials, establishing course content and learning objectives, and coordinating the development of training aids. The role reviews problem areas to identify training needs, develops criteria to evaluate training effectiveness, continuously updates course materials, and conducts training using all delivery methods. This is a salaried exempt role with a starting salary range of $69,000 to $90,300 annually. Employees are eligible for an annual bonus under the applicable company plan and are not eligible for overtime. Lennox describes its culture as grounded in Integrity, Respect, and Excellence, and as a global community that values employee contributions and supports career development.
Requirements
- High school diploma or an equivalent combination of education and experience.
- At least 1 year of relevant training experience and at least 5 years of technical experience.
- Advanced knowledge of assigned products and of diagnostic techniques and service aids.
- Knowledge of and ability to apply learning theories in classroom situations.
- Developed presentation skills using a variety of technologies.
- Strong verbal and written communication skills.
- Some sales ability and a track record of fostering solid customer relationships.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Proficiency in leading WebEx meetings.
Nice To Haves
- Two-year college degree, HVAC degree, or equivalent.
Responsibilities
- Develop and deliver training courses for customers or technical employees on HVAC product installation, maintenance, and repair.
- Troubleshoot technical inquiries, identify customer needs, and investigate and resolve technical issues.
- Assist in developing, testing, and maintaining training courses and materials.
- Assist in establishing course content and student learning objectives.
- May prepare course syllabi, lesson plans, and student manuals, and coordinate development of training aids.
- Review problem areas and identify training needs.
- Develop criteria for evaluating the effectiveness of training activities.
- Continuously update course materials to ensure they are timely and relevant.
- Conduct training using all methods of delivery.
Benefits
- Annual bonus, in accordance with the terms of the applicable company plan.
- Tuition reimbursement.
- Medical, dental, and vision insurance.
- Prescription drug coverage.
- 401(k) retirement plan.
- Short-term disability insurance.
- Eight weeks of paid birthing leave.
- Two weeks of paid bonding leave.
- Life and long-term disability insurance.
- Up to 12 days of paid time off per year, depending on hire date and eligibility.
- Up to 2 paid well-being days per year, depending on hire date and eligibility.
- Up to 1 paid volunteer day per year, depending on hire date and eligibility.
- Up to 12 paid holidays per year, depending on hire date and eligibility.
- Up to 3 floating holidays per year, depending on hire date and eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
