Field HVAC Technical Support

Lennox International•London, KY

About The Position

Under limited supervision, the Field HVAC Technical Support professional develops and delivers training for customers or technical employees on the installation, maintenance, and repair of HVAC products. The role also troubleshoots technical inquiries and identifies customer needs for Commercial HVAC, investigating and resolving issues involving RTUs and other Commercial HVAC systems. The assigned region includes the North Central and Northeast: North and South Dakota, Minnesota, Wisconsin, Michigan, Indiana, Kentucky, Ohio, Virginia, and Maine. The position requires up to 85% travel to customer sites in the territory. The role develops, tests, and maintains training courses and materials; establishes course content and student learning objectives; and may prepare syllabi, lesson plans, student manuals, and training aids. It reviews problem areas to identify training needs, develops criteria to evaluate training effectiveness, and continually updates course materials for timeliness and relevance. Training is conducted using a variety of delivery methods. The position may provide direction to entry-level technical trainers. This is a salaried exempt position. The starting salary range is $80,800 to $106,050 annually, with eligibility for an annual bonus under the applicable company plan. The role is not eligible for overtime. Lennox describes its culture as grounded in Integrity, Respect, and Excellence, and emphasizes employee contributions, inclusion, career development, and sustainable climate-control products and services.

Requirements

High school diploma or an equivalent combination of education and experience.
Typically at least 5 years of relevant training experience and at least 5 years of technical experience.
Advanced knowledge of assigned products and application of diagnostic techniques and service aids.
Knowledge of and ability to apply learning theories in classroom situations.
Developed presentation skills using a variety of technologies.
Strong verbal and written communication skills.
Some sales ability and a track record of fostering solid customer relationships.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Proficiency in leading WebEx meetings.

Nice To Haves

A two-year college degree, HVAC degree, or equivalent.

Responsibilities

Develop and deliver training courses for customers or technical employees on HVAC product installation, maintenance, and repair.
Troubleshoot technical inquiries for Commercial HVAC and identify customer needs.
Investigate and resolve technical inquiries involving RTUs and other Commercial HVAC systems.
Develop, test, and maintain training courses and materials.
Establish course content and student learning objectives.
Prepare course syllabi, lesson plans, student manuals, and coordinate development of training aids, as needed.
Review problem areas and identify training needs.
Develop criteria for evaluating the effectiveness of training activities.
Continuously update course materials to ensure they remain timely and relevant.
Conduct training using all methods of delivery.
May provide direction to entry-level technical trainers.
Travel to customer sites throughout the assigned territory, up to 85%.

Benefits

Annual bonus, subject to the terms of the applicable company plan.
Tuition reimbursement.
Medical, dental, and vision insurance.
Prescription drug coverage.
401(k) retirement plan.
Short-term disability insurance.
Eight weeks of paid birthing leave.
Two weeks of paid bonding leave.
Life and long-term disability insurance.
Up to 12 days of paid time off, depending on date of hire and eligibility.
Up to two paid well-being days, depending on date of hire and eligibility.
Up to one paid volunteer day, depending on date of hire and eligibility.
Up to 12 paid holidays, depending on date of hire and eligibility.
Up to three floating holidays per year, depending on date of hire and eligibility.