HVAC Technical Support Specialist
About The Position
Crescent Parts & Equipment is seeking a knowledgeable, customer-focused HVAC Technical Support Specialist to provide technical support to customers and employees. The role involves troubleshooting installation, startup, operational, and service-related issues across a variety of equipment and applications, and serving as a technical resource for assigned HVAC and specialty product lines. The position is primarily office-based, with occasional travel to customer facilities, job sites, training events, and manufacturer meetings. Field visits may involve mechanical rooms, rooftops, and other field environments. Occasional evening or weekend activities may be required. The schedule is Monday through Friday, 7:00 a.m. to 4:30 p.m.
Requirements
- At least 5 years of HVAC service, installation, technical support, or related industry experience.
- Strong knowledge of HVAC systems, including refrigeration, electrical troubleshooting, controls, airflow, heating, cooling, and equipment startup.
- Ability to diagnose and resolve installation, operational, and service-related equipment issues.
- Ability to read and interpret wiring diagrams, installation instructions, technical manuals, and equipment documentation.
- Strong communication, customer service, problem-solving, and organizational skills.
- Ability to clearly explain technical information to customers and employees with varying levels of experience.
- Self-motivation and ability to manage multiple priorities while working collaboratively with a team.
- Proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
Nice To Haves
- Experience with mini-splits, PTACs, commercial HVAC equipment, or other specialty product lines.
- HVACR certification, technical training, or advanced industry education.
- Experience providing technical training or customer support.
Responsibilities
- Provide HVAC technical support to customers and employees by phone, email, and virtual communication.
- Troubleshoot installation, startup, operational, refrigeration, electrical, airflow, and controls-related issues.
- Serve as a technical resource for assigned HVAC and specialty product lines.
- Collaborate with contractors, technicians, manufacturers, Field Service Representatives, and internal teams to resolve technical concerns.
- Support warranty-related technical issues and coordinate manufacturer escalations when needed.
- Communicate product updates, service bulletins, and technical information to customers and employees.
- Investigate equipment performance concerns and assist with issue resolution.
- Develop and deliver technical training for employees and customers.
- Maintain current knowledge of HVAC technologies, controls, refrigerants, and industry developments.
- Provide on-site technical assistance when remote troubleshooting is not sufficient.
Benefits
- Medical and dental insurance
- Employer-funded HSA contribution
- Company-paid vision coverage
- Company-paid life insurance
- Company-paid long-term disability insurance
- Hospital indemnity and critical illness coverage
- Employee Assistance Program (EAP)
- Identity theft protection
- 401(k) with company match and profit sharing
- Quarterly company performance bonus opportunities
- Tuition reimbursement
- Paid time off
- Paid holidays
- Wellness program
- Additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
