HVAC Support Specialist

Chadwell Supply•Phoenix, AZ

11d

About The Position

The HVAC Support Specialist assists customers and sales staff with technical HVAC issues, product needs, and requests, and processes HVAC product warranties. The role requires knowledge of HVAC unit functions and familiarity with industry manufacturers and their models, along with the ability to troubleshoot issues and source necessary parts. The Specialist also sources, prices, and processes special-order quotes, orders, and returns. They work closely with warehouse personnel, account managers, and branch managers to expedite warranties, orders, returns, and logistics matters.

Requirements

Be at least 18 years of age.
Be self-motivated and able to communicate with applicants, vendors, managers, and coworkers.
Have 1–3 years of experience in a building trade such as carpentry, plumbing, HVAC, painting, or electrical work, or an equivalent combination of training, education, and experience.
Have knowledge of materials, tools, methods, and equipment used in building trades such as carpentry, plumbing, painting, HVAC, and electrical work.
Have knowledge of maintenance practices for typical commercial properties.
Have basic computer literacy and experience.
Have a high school diploma or equivalent.

Responsibilities

Answer calls with a clear, friendly tone.
Assist customers and sales staff with HVAC needs and requests.
Process HVAC warranties and ship replacement products.
Prepare and distribute reports on vendor activities, including product delivery lead times, to help identify and use consistent vendors.
Process quotes and deliver them to customers within 24–48 hours.
Acknowledge and process emails using an effective workflow.
Participate in Lunch and Learns and other product-knowledge opportunities.
Track returns through resolution and orders through fulfillment.
Remain logged into the queues during business hours.

Benefits

Competitive pay based on experience.
Flexible Monday–Friday schedule, with an 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m. option.
Guaranteed 40 hours per week.
Hybrid opportunities available after training, including work-from-home options.
Medical, dental, vision, life, and disability insurance.
401(k).
104 hours of paid time off accruals.
Complimentary gym access.
Employee discount program.
Long-term career opportunities.