Controls Support Specialist (HVAC)

Trane Italia • Fishers, IN

6d • $29 - $54 • Hybrid

About The Position

Trane Technologies is seeking an On-Demand Remote Support Specialist to join its Digital Services Team. The role supports contract and warranty customers through a remote-resolution-first approach, using cloud-based diagnostics to troubleshoot, optimize, and resolve HVAC and Building Automation Systems (BAS) issues. It aims to improve customer outcomes and building performance while reducing unnecessary field dispatches. When onsite intervention is needed, the specialist prepares a detailed digital handoff so field technicians have the information and resources needed to address the issue.

The position supports regional digital platforms and customers, monitors building performance, implements system patches and firmware upgrades, performs calibrations and zone mapping, manages customer cases, communicates recommendations, and prepares technical reports. The specialist also collaborates with service, engineering, sales, project, account, and field teams to deliver client solutions and identify system optimization and upgrade opportunities.

The schedule is onsite Monday through Thursday, with flexibility to choose the work location on Fridays according to work needs. The position is full-time, hourly, and described as on-demand/immediate response. The posted hourly pay range is $28.64–$54.26.

Requirements

• Comprehensive hands-on knowledge of Building Automation Systems (BAS) and commercial HVAC equipment systems.
• Solid understanding of database management, IP networking, and BAS protocols such as BACnet, LonTalk, and Modbus.
• High computer literacy and proficiency in technical report writing.
• Proficiency with Microsoft Office applications, including Teams, Word, Excel, PowerPoint, and Outlook, and with Salesforce.
• Strong practical technical problem-solving skills, critical thinking, and adaptability to non-standardized situations.
• Excellent written and verbal communication skills and commitment to high-quality service for internal teams and external customers.
• Ability to work collaboratively across sales, engineering, operations, and dispatch.

Responsibilities

• Serve on the On-Demand/Immediate Response Team and provide remote support to regional customers.
• Diagnose, troubleshoot, and adjust Building Automation Systems (BAS) and HVAC controls remotely.
• Validate system connectivity using Salesforce and Trane Cloud, and provide fixes and operational guidance.
• Escalate issues that cannot be resolved remotely to advanced support teams.
• Prepare digital handoffs for field technicians, documenting issues found, next steps, and parts needed.
• Support and monitor regional digital platforms, including Trane Cloud, Cloud BMS, CMSA, CBSA, Brainbox AI (BBAI), and Intelligent Services.
• Review real-time building performance and implement system patches, firmware upgrades, and Energy Conservation Measures (ECMs).
• Perform offset calibrations and zone mapping for autonomous control systems.
• Work with Intelligent Services Engineers and Account Managers to identify HVAC upgrade opportunities and sustainability changes.
• Manage direct-access cases from Resource Coordinators for authorized, connected customers.
• Use Salesforce or regional equivalents to verify warranty status, service agreements, and system connectivity during customer intake.
• Communicate system performance, recommendations, and resolutions to customers.
• Document cases and identify potential sales or service expansion opportunities for referral to Account Managers through the Tech Lead program.
• Prepare professional, data-driven reports on building metrics, observations, trouble logs, and optimization recommendations.
• Partner with Account Managers, Project Managers, Account Engineers, and field staff to develop and evaluate client solutions.
• Participate in regional meetings, training, and cross-regional dispatch support.
• Coordinate coverage for absences and peak demand periods with the Remote Support Team and regional leader.

Benefits

• Health insurance and holistic wellness programs with incentives, available from day one.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed