Remote Support Specialist – Commercial HVAC & Controls
About The Position
The Remote Support Specialist (RSS) supports Trane Intelligent Services and Connected Buildings. This is not an IT Help Desk position; it requires practical experience with commercial HVAC systems and Building Automation Systems (BAS). Candidates must reside in the Great Lakes Region—Michigan, Ohio, Indiana, or Western Kentucky—to support occasional collaboration with regional branches. The RSS uses first- and third-party software and multiple interfaces to remotely analyze Connected Buildings data and recommend improvements or repairs to connected equipment. The role includes submitting forms to enable connectivity, assisting with remote-access setup, mapping and tuning analytics, and remotely accessing customer sites to view and manipulate building-system programs. The position also provides customer support, emergency-call triage, and controls assistance to field technicians.
Requirements
- High school diploma or equivalent.
- Typically at least 3–5 years of experience in HVAC or controls.
- Practical experience with commercial HVAC systems and Building Automation Systems.
- Previous experience with DDC controls systems.
- Working knowledge of Microsoft Office software.
- Working proficiency with handheld computers such as smartphones or iPads.
- Effective verbal and written communication skills.
- Ability to work remotely in a team environment and effectively without direct supervision.
- Self-motivation, strong organizational skills, and strong computer competency.
- Must reside in Michigan, Ohio, Indiana, or Western Kentucky.
Nice To Haves
- Technical school education or formal training.
- Network and IT knowledge.
Responsibilities
- Remotely inspect, troubleshoot, and program customer Building Automation Systems.
- Communicate with customers about the state of their systems and create reports.
- Support customers with emergency calls and triage incoming controls calls.
- Provide controls support to field technicians.
- Identify and implement Energy Conservation Methods and optimization opportunities for customer BAS.
- Submit forms to enable connectivity and assist with setting up remote access.
- Map and tune analytics, and remotely access customer sites to view and manipulate building-system programs.
Benefits
- Health insurance and holistic wellness programs with incentives, effective on day one for the employee and family.
- Fertility coverage and adoption or surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
