HVAC Technical Support Specialist
About The Position
Crescent Parts & Equipment is seeking a knowledgeable, customer-focused HVAC Technical Support Specialist to provide technical assistance to customers and employees. The role supports troubleshooting installation, startup, operational, refrigeration, electrical, airflow, and controls-related issues across a variety of equipment and applications. The specialist serves as a technical resource for assigned HVAC and specialty product lines, supports warranty-related concerns, and helps resolve equipment performance issues. The position is primarily office-based, with occasional travel for on-site assistance, customer visits, training events, and manufacturer meetings. The schedule is Monday through Friday, 7:00 a.m. to 4:30 p.m.
Requirements
- At least 5 years of HVAC service, installation, technical support, or related industry experience.
- Strong knowledge of HVAC systems, including refrigeration, electrical troubleshooting, controls, airflow, heating, cooling, and equipment startup.
- Ability to diagnose and resolve installation, operational, and service-related equipment issues.
- Ability to read and interpret wiring diagrams, installation instructions, technical manuals, and equipment documentation.
- Strong communication, customer service, problem-solving, and organizational skills.
- Ability to explain technical information clearly to customers and employees with varying levels of experience.
- Self-motivation and ability to manage multiple priorities while working collaboratively with a team.
- Proficiency with Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
Nice To Haves
- Experience with mini-splits, PTACs, commercial HVAC equipment, or other specialty product lines.
- HVACR certification, technical training, or advanced industry education.
- Experience providing technical training or customer support.
Responsibilities
- Provide HVAC technical support to customers and employees by phone, email, and virtual communication.
- Troubleshoot installation, startup, operational, refrigeration, electrical, airflow, and controls-related issues.
- Serve as a technical resource for assigned HVAC and specialty product lines.
- Collaborate with contractors, technicians, manufacturers, Field Service Representatives, and internal teams to resolve technical concerns.
- Support warranty-related technical issues and coordinate manufacturer escalations when needed.
- Communicate product updates, service bulletins, and technical information to customers and employees.
- Investigate equipment performance concerns and assist with issue resolution.
- Develop and deliver technical training for employees and customers.
- Maintain current knowledge of HVAC technologies, controls, refrigerants, and industry developments.
- Provide on-site technical assistance when remote troubleshooting is not sufficient.
Benefits
- Medical and dental insurance
- Employer-funded HSA contribution
- Company-paid vision coverage
- Company-paid life insurance
- Company-paid long-term disability insurance
- Hospital indemnity and critical illness coverage
- Employee Assistance Program (EAP)
- Identity theft protection
- 401(k) with company match and profit sharing
- Quarterly company performance bonus opportunities
- Tuition reimbursement
- Paid time off
- Paid holidays
- Wellness program
- Additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
