HVAC Field Technical Support Representative - WI, MI

Rheem Manufacturing Company • Cullowhee, NC

8d • Remote

About The Position

This Field Technical Support Representative will provide Commercial and Residential HVAC technical advice and training to customers including distributors and their dealers on the proper application, installation, operation, and service of our products. This position will serve our U.S. Midwest and Central Canadian district. This position is field based within the US district and must be based near a major US airport.

Requirements

• Associates degree in technical field
• 5+ years direct HVAC or industry experience
• Strong knowledge of HVAC refrigeration cycle
• Excellent verbal and written communication skills.
• Computer literate
• Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.
• Ability to travel roughly 50% of the time.

Nice To Haves

• Bachelors Degree in related field
• Prior instructor/training experience preferred.
• NATE certifications preferred.

Responsibilities

• Provide tier-one escalation support and diagnostic guidance for complex commercial and residential HVAC and building control issues.
• Coach, mentor, and train our customers and HVAC technicians on best practices, safety protocols, installation, troubleshooting, and new technologies.
• Conduct site visits to investigate product failures, manufacturing defects, and to aid in training for customers.
• Act as the technical liaison between customers, contractors, and internal teams to resolve issues within the field.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree