HVAC Field Technical Support Representative - Northeast

Rheem Manufacturing Company•NY, NY

4h•$82,300 - $131,600•Remote

About The Position

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling, and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem - and help shape the future of products that impact lives—every day. Our Field Technical Support Representative will provide Commercial HVAC technical advice and training to customers including distributors and their dealers on the proper application, installation, operation, and service of our products. This position will serve our Northeast district. This position is field based within the Northeast region and must be based near a major US airport.

Requirements

Associates degree in technical field
5+ years direct HVAC or industry experience
Excellent verbal and written communication skills. Ability to present training to large groups.
Computer literate
Must be able to full perform physical functions of this role, including the ability to lift up to 50 pounds, crawl, and climb.
Ability to travel roughly 50% of the time.

Nice To Haves

Bachelors Degree in related field
Prior instructor/training experience preferred.
NATE certifications preferred.

Responsibilities

Provide tier-one escalation support and diagnostic guidance for complex commercial HVAC and building control issues.
Coach, mentor, and train our customers and HVAC technicians on best practices, safety protocols, installation, troubleshooting, and new technologies.
Conduct site visits to investigate product failures, manufacturing defects, and to aid in training for customers.
Act as the technical liaison between customers, contractors, and internal teams to resolve issues within the field.
Perform other duties as required.