Field HVAC Technical Support Supervisor

Lennox International • Richardson, TX

1d • Hybrid

About The Position

Lennox provides industry-leading climate-control solutions to residential and commercial customers, driven by 130 years of HVAC and refrigeration success. The Field HVAC Technical Support Supervisor provides leadership to a team of Commercial HVAC technical consultants who offer complex technical assistance to dealers, contractors, and field sales personnel. This role may also handle escalated calls from Lennox customers, but must dedicate at least 50% of their time to planning support, directing resources, and evaluating the technical consultants’ work for process improvement and team development. The position requires some travel to support, train, and develop field team members across the US and Canada. Lennox fosters a culture of Integrity, Respect & Excellence, aiming for a workplace where all employees feel heard, welcomed, and have opportunities for career development.

Requirements

• High school diploma or equivalent experience required.
• At least 5 years related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Advanced knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Excellent customer service skills, analytical ability, and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.
• Able to lead subordinates in order to meet schedules and resolve technical problems.

Nice To Haves

• Experience with SAP preferred.
• Capacity to serve as a Subject Matter Expert for the Technical Services Department.
• Strong presentation skills.

Responsibilities

• Lead, evaluate and develop a team of technical consultants.
• Create and manage escalation procedures and ensure service levels are maintained.
• Define, measure and analyze key metrics to assess effectiveness of the overall support infrastructure.
• Identify and implement process improvements.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year
• annual bonus
• company vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED