HVAC and Hydronics Technical Support Specialist

ROBERTSON HGT SUPPLY CO OF OHIO•Alliance, OH

18d•$60,000 - $70,000•Hybrid

About The Position

Robertson Heating Supply Co. has an immediate opening in our Engineering Department for a Technical Support Specialist. This position can be based out of our corporate office in Alliance, OH - or can be based out of Western PA. Seeking qualified individual to perform and assist with the following responsibilities: HVAC technical troubleshooting, Hydronic troubleshooting, Pump sizing, Radiant floor heat design and layout, Heat loss/Heat gain load calculations, Training classes/seminars for installers and field technicians on installation procedures and troubleshooting techniques (requires some travel to other branches/territories), Administrative work such as phone and email correspondence, setting up products, pricing, and quotations. Work with dealers concerning quality issues, packaging issues, freight damages, etc. Report and follow up with the manufacturer and respond back to the dealer as needed. Work with our branches and Salesmen. Warranty Assistance - assist and help process claims for unusual claims or circumstances, as well as review denied claims and help obtain the information needed to get the claim approved. Some Brands we deal with are Rheem, Ruud HVAC, Weil-McLain and Tempstar/ICP.

Requirements

Great communication skills
Must be proficient in Microsoft Excel, Word, and Outlook- as well as other computer programs
Read Installation & Operating manuals on new products, have a good understanding of product and know where to find information quickly when needed
Must work well as a team

Responsibilities

HVAC technical troubleshooting
Hydronic troubleshooting
Pump sizing
Radiant floor heat design and layout
Heat loss/Heat gain load calculations
Training classes/seminars for installers and field technicians on installation procedures and troubleshooting techniques
Administrative work such as phone and email correspondence, setting up products, pricing, and quotations
Work with dealers concerning quality issues, packaging issues, freight damages, etc. Report and follow up with the manufacturer and respond back to the dealer as needed
Work with our branches and Salesmen
Warranty Assistance - assist and help process claims for unusual claims or circumstances, as well as review denied claims and help obtain the information needed to get the claim approved