Hr Manager Jobs

About The Position

Requirements

• Minimum of 5 years in a related role.
• An engaging and optimistic leadership style that brings energy to the team, encourages practical problem-solving and helps others see opportunities alongside challenges.
• Experience leading an HR, Leave, Accommodations or Employee Relations team within a shared-services, HR service center or centralized case-management model.
• Strong practical knowledge of US leave of absence and workplace accommodation processes, including federal and multi-state requirements.
• Experience managing standard ER processes and identifying cases requiring specialist or legal escalation.
• Proven experience managing high-volume case delivery, including workload allocation, service levels, escalations, documentation and case quality.
• Proven experience working in a case management environment managing case lifecycle, SLAs, and escalations
• Strong working knowledge of Workday (or similar HRIS)
• Proven experience leading projects, process improvements, or HR transformation initiatives
• Ability to manage high-volume, case-driven workloads while maintaining quality and compliance
• Strong stakeholder management skills across a matrixed, international environment
• Excellent problem-solving, organisational, and decision-making skills
• High attention to detail, with a strong focus on data accuracy and governance

Nice To Haves

• Experience with ServiceNow (or similar advanced case management platforms)
• Experience supporting employees across multiple US states.
• Experience with FMLA, ADA, PWFA, USERRA, disability-related leave and return-to-work processes.
• Experience delivering HR process improvements, technology enhancements or service transformation.
• SHRM, HRCI or other relevant HR qualification.
• Experience in financial services or another regulated environment.

Responsibilities

• Leading, coaching, and developing the US HR Specialist team
• Bringing energy, optimism and practical problem-solving to challenges, helping the team maintain momentum through complex cases, competing priorities and change.
• Overseeing the delivery of leave services through the company’s third-party leave administrator, including service quality, escalations, case coordination and the employee and manager experience.
• Managing the operational relationship with the third-party leave administrator, monitoring service performance and addressing recurring service or process issues.
• Ensuring effective coordination between the leave administrator, employees, managers and internal partners where cases involve accommodations, return to work, employee relations or other complex circumstances.
• Overseeing workplace accommodation processes, including effective employee and manager communication, case documentation and appropriate escalation.
• Overseeing standard ER processes, including attendance, performance, conduct, corrective action and policy interpretation.
• Acting as an escalation point for complex, sensitive or higher-risk leave, accommodation and ER cases.
• Managing case delivery through ServiceNow, including allocation, aging, SLAs, documentation, case quality and closure.
• Monitoring case volumes, trends, and performance metrics, driving improvements and case deflection
• Identifying opportunities for case deflection, knowledge improvement, process standardisation and automation.
• Ensuring accurate processing and data integrity in Workday
• Leading and delivering HR projects and process improvements, including system enhancements and process harmonisation
• Partnering with HR Business Partners, Employee Relations, Payroll, Benefits, HRIS, and other stakeholders
• Ensuring compliance with local employment requirements across the US, including applicable federal, state and local requirements
• Driving continuous improvement, standardisation, and automation of HR processes

Benefits

• vacation time
• sick time
• 401(k)
• health, dental and life insurances