HR Project Delivery Manager

G-P•Mexico, MO

2h•Remote

About The Position

As our customer base evolves to serve large global enterprises, we are shifting from fragmented, regional ops handoffs to a dedicated, high-touch delivery model. The Forward Deployed Operations Manager (FD-OM) acts as the single operational point of contact for our enterprise clients and internal Customer Success teams. In this role, you will lead complex, multi-country onboarding implementations end-to-end. You will sit at the intersection of enterprise project management, global employment compliance, customer activation, and operational delivery—ensuring seamless global expansions and long-term customer satisfaction.

Requirements

4+ years in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery—ideally within the EOR, Payroll, Global HR Tech, or SaaS space.
Direct exposure to global employment mechanics (Employer of Record, global payroll, employment law basics, or HR operations).
Proven track record of managing multi-stakeholder, multi-country projects using formal frameworks (PMP, Agile, or equivalent experience).
Excellent communication and consultative leadership skills; comfortable steering calls with VP/C-suite stakeholders at Fortune 500 or high-growth enterprise companies.
Ability to thrive in ambiguous environments and translate complex regulatory/operational realities into simple, actionable steps for clients.

Nice To Haves

Experience handling complex, high-volume employee transfers (TUPE, M&A transitions, or enterprise-wide migrations).
International work experience across EMEA, LATAM, or APAC regions.

Responsibilities

Own and project manage end-to-end, multi-country EOR onboarding programs from HR Operations’ perspective for enterprise clients, managing timelines, risk registers, and critical path milestones.
Serve as the primary operational partner for enterprise Customer POCs, ensuring a coordinated and unified HR operations service delivery experience during project implementation.
Coordinate within internal HR Ops regional teams in close partnership with Customer Success, Sales teams to align resources and streamline program execution.
Navigate complex international labor laws, visa/immigration requirements, benefits administration, and localized employment contract - acting as a consultant to our Customers to deliver on value across multiple workstreams and tailor our offering to Customer’s needs.
Translate complex in-country operational nuances into clear action plans for the customer while maintaining strict adherence to local regulations.
Proactively identify and resolve operational blockers, regulatory risks, and payroll setup delays across multiple jurisdictions.
Partner closely with assigned Customer Success Managers (CSMs) to bridge operational delivery with long-term strategic account growth.
Drive client activation and platform adoption, ensuring a white-glove onboarding experience for both enterprise admins and international employees.
Act as the direct escalation point for complex operational inquiries, resolving issues with high speed and precision.
Document and refine implementation playbooks, scalable workflows, and enterprise delivery standards to continuously decrease time-to-first-payroll.
Partner with Product and Engineering teams to feed enterprise client requirements back into the platform roadmap.