Houseperson Jobs

About The Position

Requirements

• Must have completed High School or GED Diploma.
• Experience as a Houseman, preferably in a five-star international hotel.
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.
• Proficiency in effectively presenting information and responding to questions from guests, supervisors and co-workers.

Nice To Haves

• Hospitality and Tourism experience preferred.
• Ability to speak additional languages such as Spanish, French or German is preferred.

Responsibilities

• Maintains the overall cleanliness of the hotel’s public areas by cleaning all assigned areas thoroughly on a daily basis.
• Clean hallways, common areas, vending areas and stairwells (mopping, vacuuming, wiping).
• Clean elevators, lobby area, public restrooms, offices and meeting room space, if needed.
• Deliver soiled linen to the housekeeping office and return clean linen to housekeeping linen/storage rooms, if needed (carrying, lifting up to 50 pounds).
• Remove trash from housekeeping carts and common areas and deliver to dumpster, if needed (lifting, carrying up to 50 pounds).
• Stock and maintain housekeeping cart and linen/storage rooms.
• Properly use chemicals, cleaners and cleaning equipment (reading).
• Participate in deep cleaning and carpet cleaning (spraying, pushing, and vacuuming).
• Assist in receiving, opening and storing supplies (stocking, placing).
• Assist in other housekeeping or maintenance responsibilities, if needed.
• Turns in articles found in public areas to lost and found.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping staff members in maintaining clean and organized work and public areas.
• Take every opportunity to impress the guest.
• Promptly respond to and resolve guest complaints.
• Anticipate and exceed guest expectations.
• Smile and make eye contact and greet guests immediately upon each encounter.
• Wear uniform and name tag with pride.
• Be groomed according to company standards and report to work on time.
• Handle special requests properly.
• Follow correct procedures for entering a guest room.
• Keep voices and other noise low on guest floors, especially in the morning.
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to, and friendly with all co-workers and supervisors.
• Communicate pertinent information to supervisor and co-workers.
• Care for team members’ rooms, carts and equipment.
• Accept critical/developmental feedback openly and respond positively to new ideas.
• Give adequate notice of if you are going to miss work.
• Work flexible schedule to include weekends and holidays.
• At all times projects a favorable image of The National Management Services to the public
• Other responsibilities as assigned by the Manager.

Benefits

• 401(k) Retirement plan with a match
• Medical, Dental, and Vision insurance plans
• Complimentary parking
• Complimentary meals daily
• Vacation time
• Life insurance
• Paid time off
• Career growth and development opportunities