Front of House Manager
Jaizai Investment Inc • Charlotte, NC46d • Onsite
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Front of House Manager Charlotte
Jaizai Investment Inc•Charlotte, NC
•Onsite
About The Position
The Whitaker Group is seeking an experienced Front of House Manager to lead daily operations at our full-service restaurant in Charlotte, NC. This is a hands-on leadership role for a hospitality professional who thrives in an elevated, guest-first environment and is equally comfortable managing financials as developing a high-performing team.
Requirements
- Bachelor's degree in Business, Hospitality Management, or related field
- 5+ years of progressive FOH experience in full-service restaurants
- Demonstrated experience in a management or supervisory role
- Working knowledge of P&L management and inventory systems
- Proven ability to collaborate with kitchen and BOH leadership
- Current ServSafe Manager Certification (ANSI-accredited)
- Valid food handler / food manager permit required for Charlotte, NC
Nice To Haves
- Experience planning and executing private events or programmed experiences
- Background in upscale or fine-casual dining environments
- Multi-unit or new opening experience
- TIPS or equivalent alcohol service certification
Responsibilities
- Oversee all FOH operations across dining room, bar, and event spaces
- Partner closely with BOH leadership to ensure seamless, consistent service
- Own P&L reporting, labor management, and cost controls
- Lead inventory processes and vendor coordination
- Hire, train, schedule, and develop FOH team members
- Drive guest satisfaction and resolve escalated issues with professionalism
- Execute private events and programmed experiences (buyouts, tastings, special programming)
- Uphold brand standards and company policies across all touchpoints
- Maintain food safety compliance and ensure team adherence to health standards
Benefits
- Competitive salary commensurate with experience
- Benefits package
- Quarterly bonus eligibility
- Growth opportunities within The Whitaker Group's expanding F&B portfolio
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What This Job Offers
Job Type
Full-time
Career Level
Manager
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