House Manager Jobs

About The Position

Requirements

• High school diploma or GED and at least 5 years of experience in a related field.
• Strong interpersonal skills and ability to collaborate with people from diverse backgrounds.
• Strong computer proficiency, including familiarity with Microsoft Office, and ability to learn organization-specific software.
• Dependability and ability to work with minimal supervision.
• Excellent organization, planning, time-management, decision-making, and problem-solving skills.
• Ability to manage multiple projects, meet frequent deadlines, and work independently.
• Competent oral, written, and interpersonal communication skills to instruct others and support families.
• Ability to respect and show hospitality to guests from diverse socioeconomic and cultural backgrounds.
• High ethical standards and ability to act in a fiscally responsible manner.
• Ability to maintain strict confidentiality.
• Valid driver's license and reliable transportation for local travel.

Nice To Haves

• Associate or bachelor's degree in a related field.
• Previous experience collaborating with volunteers.
• Bilingual English and Spanish.

Responsibilities

• Ensure work activities align with the organization's mission, vision, and core values.
• Recruit, interview, screen, onboard, train, schedule, supervise, evaluate, and recognize Family Room volunteers, interns, and associates; provide ongoing guidance and support, maintain required paperwork and timesheets, and cover shifts when needed.
• Prepare and maintain family registration forms for monthly reporting and seek feedback from families through surveys.
• Keep the Family Room clean, neat, and safe; request repairs or additional hospital services and implement plans to address issues.
• Attend to families' needs, provide respectful hospitality and exceptional customer service, maintain professional boundaries, and refer families to resources such as the Ronald McDonald House Resource Link.
• Maintain operational policies and procedures so the Family Room runs consistently and complies with organizational and hospital requirements.
• Collect, aggregate, and upload site-usage data according to department reporting requirements; record volunteer activity in Volgistics.
• Maintain food, beverage, paper-product, and supply inventory; order, pick up, and deliver supplies as needed.
• Manage the Family Room site budget and expenditures.
• Maintain contact with pediatric hospital staff, including Volunteer Services, nurses, social workers, child life staff, and other hospital staff; participate in meetings as needed.
• Plan and implement the year's Advisory Committee meetings.
• Collaborate with House, Marketing, and Development teams on projects that enhance the guest experience.
• Assist in collecting family stories and photos, obtaining family thank-you notes, and contributing articles to organizational newsletters.
• Plan and coordinate meals and holiday events; assist with external and organizational events as requested.
• Set priorities and manage work efficiently, act as an organizational ambassador, and perform other assigned duties.

Benefits

• Medical, prescription, dental, and vision coverage.
• 401(k) plan with matching.
• Life insurance.
• Short- and long-term disability coverage paid by Ronald McDonald House Northeast Ohio.
• Vacation, sick days, and holidays.