Family Room Manager

Ronald McDonald House Charities of Northeast Ohio • Cleveland, OH

82d • Onsite

About The Position

Ronald McDonald House Northeast Ohio, Inc. is seeking a Family Room Manager for its Family Room at University Hospitals Rainbow Babies & Children's in Cleveland, Ohio. The manager supports the organization's mission, vision, and core values by providing a compassionate, respectful atmosphere for families from diverse cultural and economic backgrounds in a hospital environment. The position reports to the Senior Hospital-Based Program Manager and supervises Hospital-Based Program Associates, volunteers, and interns.

The role oversees Family Room operations and staffing, supports families and connects them with resources, maintains the space and its supplies, and coordinates with hospital staff and internal teams. The manager also handles reporting, budget oversight, advisory committee meetings, family engagement, meals, and holiday events. The position requires local travel and is based at the hospital.

Requirements

• High school diploma or GED and at least 5 years of experience in a related field.
• Strong interpersonal skills and ability to collaborate with people from diverse backgrounds.
• Strong computer proficiency, including familiarity with Microsoft Office, and ability to learn organization-specific software.
• Dependability and ability to work with minimal supervision.
• Excellent organization, planning, time-management, decision-making, and problem-solving skills.
• Ability to manage multiple projects, meet frequent deadlines, and work independently.
• Competent oral, written, and interpersonal communication skills to instruct others and support families.
• Ability to respect and show hospitality to guests from diverse socioeconomic and cultural backgrounds.
• High ethical standards and ability to act in a fiscally responsible manner.
• Ability to maintain strict confidentiality.
• Valid driver's license and reliable transportation for local travel.

Nice To Haves

• Associate or bachelor's degree in a related field.
• Previous experience collaborating with volunteers.
• Bilingual English and Spanish.

Responsibilities

• Ensure work activities align with the organization's mission, vision, and core values.
• Recruit, interview, screen, onboard, train, schedule, supervise, evaluate, and recognize Family Room volunteers, interns, and associates; provide ongoing guidance and support, maintain required paperwork and timesheets, and cover shifts when needed.
• Prepare and maintain family registration forms for monthly reporting and seek feedback from families through surveys.
• Keep the Family Room clean, neat, and safe; request repairs or additional hospital services and implement plans to address issues.
• Attend to families' needs, provide respectful hospitality and exceptional customer service, maintain professional boundaries, and refer families to resources such as the Ronald McDonald House Resource Link.
• Maintain operational policies and procedures so the Family Room runs consistently and complies with organizational and hospital requirements.
• Collect, aggregate, and upload site-usage data according to department reporting requirements; record volunteer activity in Volgistics.
• Maintain food, beverage, paper-product, and supply inventory; order, pick up, and deliver supplies as needed.
• Manage the Family Room site budget and expenditures.
• Maintain contact with pediatric hospital staff, including Volunteer Services, nurses, social workers, child life staff, and other hospital staff; participate in meetings as needed.
• Plan and implement the year's Advisory Committee meetings.
• Collaborate with House, Marketing, and Development teams on projects that enhance the guest experience.
• Assist in collecting family stories and photos, obtaining family thank-you notes, and contributing articles to organizational newsletters.
• Plan and coordinate meals and holiday events; assist with external and organizational events as requested.
• Set priorities and manage work efficiently, act as an organizational ambassador, and perform other assigned duties.

Benefits

• Medical, prescription, dental, and vision coverage.
• 401(k) plan with matching.
• Life insurance.
• Short- and long-term disability coverage paid by Ronald McDonald House Northeast Ohio.
• Vacation, sick days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED