Hotel Server Jobs

About The Position

Requirements

• Provide high-level customer service.
• Communicate effectively with guests and team members.
• Follow instructions and learn quickly.
• Pay attention to detail.
• Maintain composure when working under pressure.
• Be of legal age if serving alcohol.

Nice To Haves

• Experience as a server is preferred.

Responsibilities

• Greet guests warmly, escort them to tables, take drink orders, and share promotions in a friendly, professional manner.
• Assist guests with breakfast buffet selections, make recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
• Accurately take food and beverage orders and promptly enter them into the POS system, communicating special requests and modifications to the kitchen.
• Serve food and beverages efficiently and accurately, ensuring appropriate portions, presentation, and temperature.
• Monitor tableware, glassware, and utensils for cleanliness and hygiene, replacing or replenishing items as needed.
• Anticipate guests’ needs and provide proactive assistance and refills throughout their meal.
• Coordinate with kitchen and bar staff to ensure food and beverage orders are prepared and delivered promptly.
• Communicate special requests, dietary restrictions, and allergies to the kitchen so meals are prepared accordingly.
• Relay guest feedback, comments, and concerns to management for prompt resolution and guest satisfaction.
• Accurately process guest payments, securely handle cash and credit card transactions, and promptly present bills and receipts.

Benefits

• Employer contributions of up to 80% toward individual health plans.
• Affordable dental and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) plan with discretionary yearly match.
• Paid group term life insurance for select positions.
• Short-term disability with 50% shared cost.
• Option to purchase additional employee-paid life insurance.
• Robust paid time off plan.
• Seven paid holidays.
• Earned wage access program.
• Employee Assistance Program (EAP).
• Sober support network and recovery-friendly workplace.
• Hotel travel discounts.
• Additional benefits may be available depending on property location.