E11EVEN- Restaurant Server

E11EVEN Club Hotel & Residences • Miami, FL

35d • Onsite

About The Position

The Server serves food and beverage items to guests of E11EVEN Club Hotel & Residences in a friendly, enthusiastic, professional, and timely manner, ensuring a positive experience for all guests.

Requirements

• High school or equivalent education required.
• One to two (1-2) years of experience as a food server in a full-service restaurant required; customer service experience preferred.
• Must be the minimum age to serve alcohol.

Nice To Haves

• customer service experience preferred

Responsibilities

• Greet guests upon arrival and assist with seating as needed.
• Present menus and wine lists to guests and describe all daily specials.
• Take food and beverage orders accurately and courteously, and respond to guests’ questions regarding food and beverage items.
• Open, present, and pour wines and champagnes in a professional manner as needed.
• Accurately enter food and beverage orders into the POS system and submit them to the kitchen and bar in a timely manner; coordinate with kitchen staff to clarify any special requests.
• Maintain complete knowledge of and strictly abide by state liquor regulations, and verify the legal drinking age of guests as needed.
• Review food orders for accuracy and presentation prior to delivering them to guests, and coordinate with kitchen staff to rectify any deficiencies.
• Refill guests’ beverages as requested and monitor guests during meals to provide for all needs.
• Suggest desserts to guests at the completion of the meal, and accurately take and deliver dessert orders.
• Deliver an accurately itemized bill to guests upon meal completion.
• Handle purchasing transactions, including operating the POS system, receiving payment, making change, issuing receipts, and accounting for daily sales.
• Clear and reset tables as needed.
• Possess and maintain thorough knowledge of all beverage selections, including the characteristics and description of every wine and champagne on the wine list and by the glass, as well as all menu items, preparation methods and times, ingredients, sauces, portion sizes, presentation, and prices.
• Maintain cleanliness and sanitation at all times, and perform closing clean-up duties.
• Resolve guest problems and complaints using own best judgment, or refer them to the F&B Supervisor and/or management as needed.
• Assist other staff members as needed to ensure optimum service to all guests.
• Complete all necessary paperwork and maintain files and records.
• Perform other related duties as assigned by management.

Benefits

• Medical insurance
• dental insurance
• vision insurance
• life insurance
• short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED