Outlet Server - HRC Biloxi Family Dining

Hard Rock Hotel & Casino Ottawa•Biloxi, MS

2d•Onsite

About The Position

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Requirements

Must be able to take guests through the key phases of their Hard Rock experience.
Must be able to act as a tour guide, communicator, decision-maker, entertainer, memorabilia curator, and musician.
Must be able to take guest orders.
Must be able to run food.
Must be able to handle cash and other forms of payment.
Must be able to make proficient sales transactions using a point-of-sale system.
Must be able to properly check IDs for guests who appear to be under 30 years old.
Must demonstrate responsible alcohol service.
Must demonstrate impeccable product knowledge.
Must be able to use suggestive selling techniques.
Must be able to answer questions accurately and politely.
Must be able to satisfy guest needs and regularly double-check back with guests throughout their experience.
Must be able to maintain a clean and organized station, including pre-bussing and table maintenance.
Must be able to perform opening, closing, and side duties, such as setting up/breaking down the station, refilling condiments, and cleaning ashtrays.
Must demonstrate knowledge of all table/station numbers.
Must be able to direct guests to areas and restrooms.
Must be able to create memorable experiences.
Must be able to entertain guests to create “Raving Fans.”

Responsibilities

Taking guests’ orders.
Running food.
Handling cash & other forms of payment.
Making proficient sales transactions - using a point-of-sale system.
Properly checks I.D.s – for guests who appear to be under 30 years old.
Demonstrating responsible alcohol service.
Demonstrating impeccable product knowledge.
Suggestive selling - using proven techniques.
Answering questions - accurately and politely.
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
Maintaining a clean & organized station – including pre-bussing & table maintenance.
Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
Demonstrating knowledge of all table/station numbers.
Directing guests to areas & restrooms.
Creating memorable experiences.
Entertaining guests to create “Raving Fans.”