Hospice Triage Nurse Jobs

About The Position

Requirements

• Current RN License
• Minimum of 2 years of recent hospice or palliative care experience required.
• Proficiency with EMR software.
• Strong clinical judgment and ability to work independently.
• Strong demonstration of use of medication for symptom management.
• Ability to determine when death is near and advise family appropriately.
• Exceptional communication, time management, and organizational skills.
• Ability to remain calm and focused in high-stress situations.

Nice To Haves

• Prior telephone triage or after-hours hospice experience strongly preferred.

Responsibilities

• Answer incoming calls from patients, caregivers, and facilities during assigned shift.
• Provide clinical assessment and guidance based on symptoms reported.
• Triage the level of urgency and determine the appropriate response (e.g., home visit, medication adjustment, reassurance).
• Use critical thinking to make decisions with limited information.
• Provide emotional and clinical support to patients and families during the terminal phase of illness.
• Serve as a resource and positive role model for team members and new staff.
• Communicate and collaborate with on-call staff, physicians, pharmacies, and DME vendors as needed.
• Dispatch appropriate field staff when in-person visits are required.
• Collaborate and support field staff as needed by providing guidance during assigned shift.
• Document all calls and interventions in the EMR in real-time.
• Ensure all clinical interactions are documented accurately and timely in accordance with regulatory standards.
• Communicate clearly and effectively with physicians, caregivers, team members and community partners.
• Communicate significant changes or needs to the patient’s primary care team (RNCM, SW, Chaplain) by the next business day.
• Participate in hand-offs and shift reports to ensure continuity of care.
• Document visits and all patient interaction within 24 hours as required.
• Provide empathetic and clear education regarding disease process, medications, and hospice philosophy.
• Support families emotionally and guide them through end-of-life expectations and decision-making.
• Adhere to all hospice policies, procedures, and protocols.
• Maintain compliance with federal and state regulations (e.g., Medicare Conditions of Participation).
• Participate in quality improvement initiatives and triage audits.
• Complete all Relias assignments assigned within the required time frame.
• Maintain knowledge of hospice nursing best practice and pursue continued professional development offered through Relias and ELNEC.

Benefits

• Paid Time Off
• Health/Dental/Vision Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Student Loan Repayment Program
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Retirement Plan- 401(k)
• Free Meals, Access to a Fitness Center, Pool, and More