Telephone Triage Registered Nurse (RN) 3rd Shift- Onsite

Hospice of the Western Reserve•Cleveland, OH

2d•Onsite

About The Position

Reserve Care, formerly Hospice of the Western Reserve, is seeking a Telephone Triage Registered Nurse (RN) for its 3rd shift. This role is located at their headquarters in Cleveland, Ohio. Reserve Care provides expert hospice, palliative, and grief support, focusing on relieving suffering, enhancing comfort, promoting quality of life, fostering choice in end-of-life care, and supporting effective grieving. The company values compassion, excellence, equality, integrity, service, and stewardship, and is looking for employees passionate about purpose-driven work.

Requirements

High School Diploma or Equivalent required.
Graduate from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body.
Registered Nurse License (RN) in the State of Ohio.
2-4 years of clinical support of triage or call experience in a medical setting.
Excellent verbal and written communication skills.
Excellent clinical judgment and decision-making skills.
Ability to adapt to effectively handle stress and difficult situations.
Ability to work with minimum direction and supervision.
Strong attention to detail.
Ability to work in a team environment.
Proven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality types.
Ability to multitask, set priorities and manage time effectively; ability to listen, type and update records simultaneously.
Proficient with computers.
Familiar with EMR systems and practices.
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation.
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed.
Provide an active driver’s license.
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics, and professionalism.

Nice To Haves

A minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care and/or emergency room.
Relevant experience includes direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using nursing process, or adult/pediatric nursing care in a physician or hospital setting.

Responsibilities

Answer escalated calls from families, hospital staff, nurses, pharmacies, patients, and providers to assess situations and patient care needs, and advise on care.
Triage inbound calls for multiple healthcare professionals and families, providing intervention such as advice or dispatch.
Demonstrate a calm and attentive presence, expert administration of care, and an unwavering spirit of compassion.
Relay updated or new provider contact information to staff and management.
Accurately document inbound/outbound patient information in the agency’s EMR and associated systems.
Provide next-level medical advice to supporting agents by being available in the Five9 system.
Perform other duties as assigned.