Healthcare Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Human Resources, Business, Organizational Development, Project Management, Process Improvement, or a related field.
• Five years of broad HR experience, including three years in HR operations or Shared Services leadership.
• Proficiency with Workday, Microsoft 365, AI tools such as Copilot, and HR ticketing and case management systems.
• Strong knowledge of HR practices, employment law, policies, regulatory compliance, and survey readiness.
• Demonstrated success using data, service metrics, project management, and process improvement to increase efficiency, reduce costs, and enhance service delivery.
• Strong problem-solving, stakeholder management, organizational, and time-management skills, with attention to detail.

Nice To Haves

• Experience in a large organization.
• Lean or Six Sigma experience.

Responsibilities

• Lead HR Shared Services operations, including AskHR support, employee records and transactions, offboarding, HR policy administration, tuition reimbursement, employee recognition, and related programs.
• Establish standardized processes, tiered support, service levels, and escalation paths to deliver timely, accurate, and consistent HR services.
• Use Workday and HR ticketing and case management systems to manage workflows, strengthen data integrity, improve case resolution, and support system enhancements, testing, and integrations.
• Advance employee and manager self-service through automation, knowledge content, AI-enabled tools, and conversational chat solutions.
• Build and maintain dashboards, service metrics, and workforce reporting that provide actionable insights to HR Business Partners and leadership.
• Oversee required reporting, including the Affirmative Action Plan, VETS submission, EEO-1, and California payroll reporting.
• Identify and implement process improvements that increase efficiency, quality, consistency, and employee experience.
• Develop, implement, communicate, and continuously improve HR policies, procedures, and technologies in alignment with organizational objectives, applicable laws, and regulatory requirements.
• Support ongoing HR compliance and survey readiness, including The Joint Commission.
• Monitor service quality, productivity, case trends, and team performance; resolve complex or escalated HR operational issues.
• Lead, coach, and develop a high-performing team focused on service excellence, accountability, and continuous improvement.
• Manage hiring, performance, employee relations, and other supervisory responsibilities; lead special projects as assigned.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Group term life insurance.
• Optional voluntary benefits.
• Employee Wellness rewards program with opportunities to earn gift cards through wellness activities.