HR Manager Operations

Presbyterian Healthcare Services

2d•$94,058 - $160,243•Onsite

About The Position

The Manager, HR Operations – Shared Services leads centralized HR service delivery through standardized processes, tiered support, self-service, automation, and continuous improvement. This role leverages Workday, HR ticketing and case management systems, analytics, and AI-enabled chat tools to streamline operations, build actionable dashboards for HR Business Partners, and deliver efficient and responsive employee experience.

Requirements

Bachelor’s degree in Human Resources, Business, Organizational Development, Project Management, Process Improvement, or a related field.
Five years of broad HR experience, including three years in HR operations or Shared Services leadership; experience in a large organization preferred.
Proficiency with Workday, Microsoft 365, AI tools such as Copilot, and HR ticketing and case management systems.
Strong knowledge of HR practices, employment law, policies, regulatory compliance, and survey readiness.
Demonstrated success using data, service metrics, project management, and process improvement to increase efficiency, reduce costs, and enhance service delivery.
Strong problem-solving, stakeholder management, organizational, and time-management skills, with attention to detail.

Nice To Haves

Lean or Six Sigma experience preferred.

Responsibilities

Lead HR Shared Services operations, including AskHR support, employee records and transactions, offboarding, HR policy administration, tuition reimbursement, employee recognition, and related programs.
Establish standardized processes, tiered support, service levels, and escalation paths that deliver timely, accurate, and consistent HR services.
Leverage Workday and HR ticketing and case management systems to manage workflows, strengthen data integrity, improve case resolution, and support system enhancements, testing, and integrations.
Advance employee and manager self-service through automation, knowledge content, AI-enabled tools, and conversational chat solutions.
Build and maintain dashboards, service metrics, and workforce reporting that provide actionable insights to HR Business Partners and leadership; oversee required reporting, including the Affirmative Action Plan, VETS submission, EEO-1, and California payroll reporting.
Identify and implement process improvements that increase efficiency, quality, consistency, and the employee experience.
Develop, implement, communicate, and continuously improve HR policies, procedures, and technologies in alignment with organizational objectives, applicable laws, and regulatory requirements; support ongoing HR compliance and survey readiness, including The Joint Commission.
Monitor service quality, productivity, case trends, and team performance; resolve complex or escalated HR operational issues.
Lead, coach, and develop a high-performing team focused on service excellence, accountability, and continuous improvement.
Manage hiring, performance, employee relations, and other supervisory responsibilities; lead special projects as assigned.