Health Coach Jobs

About The Position

Requirements

• A bachelor's degree or equivalent work experience.
• Two + years’ experience working with frail or elderly disabled adults and caregivers.
• 2-3 years Inside Sales, call center, telephonic outreach, customer service or other similar experience (required).
• 1-3 years’ medical field experience and/or case management, home health; experience updating and maintaining case notes and completing case reviews.
• The ability to exercise judgement independently and voice noticeable issues or trends.
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
• Strong problem-solving skills; able to identify issues and escalate when appropriate.
• Excellent time management, critical thinking and active listening skills; able to multitask.
• Possesses a high level of empathy and emotional intelligence.
• Strong proficiency in computer software navigation; Salesforce experience, a plus.
• Comfort in a dynamic and always evolving startup environment.
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines.

Nice To Haves

• Salesforce experience

Responsibilities

• Schedule and perform home assessments in person.
• Develop relationships with Case Management Agencies for best practice and as a representative of FreedomCare.
• Serve as a field expert to support waiver members and caregivers' onboarding experience (as needed) for orientation and remote onboarding to ensure consent and acceptance.
• Partner with the Care team to monitor hospitalizations by the client for indications that the client may need additional assessment or support.
• Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment.
• On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; perform additional home visits if the need is identified during the monthly contact or through escalation.
• Partner with the Care team in successfully transitioning newly onboarded waiver members to the ongoing program phase.
• Communicate any concerns regarding the waiver member or caregivers’ health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager.
• When not visiting members, represent the organization at community events, public meetings, and other forums to promote the organization’s initiatives.
• Identify opportunities for collaboration and partnership with community organizations, government agencies, businesses, and other relevant entities.
• Track all activities through entries into CRM (Salesforce).
• Function within the timeframes of a fast-paced startup in the healthcare environment.
• Perform additional duties as needed.

Benefits

• medical benefits
• retirement plans
• wellness programs
• fun company events
• ongoing learning opportunities