Health Coach II

University Clinical Health • Stanton, TN

3d

About The Position

The Health Coach serves as a frontline community wellness leader and healthy lifestyle example. This patient-facing role promotes healthy behaviors, supports informed health decisions, helps clients navigate barriers to care, encourages chronic disease self-management, and works to improve health outcomes. The coach provides convenient health screenings, individual and group motivational interviewing-based coaching for chronic conditions and lifestyle management, and referrals for medical, mental health, and social needs. The role also involves managing patient information and appointment processing in the EHR, and building and maintaining healthcare community partnerships.

Health Coaches work in Health Hubs, neighborhood health and wellness centers operated by University Clinical Health. The centers extend primary care into medically underserved communities, provide preventive and wellness services, bridge gaps in care, and connect people with healthcare, mental health, and community resources. The Health Coach acts as a trusted advocate, coach, educator, and ambassador, offering encouragement, education, guidance, practical support, and motivation to help clients improve their health and well-being.

Requirements

• Complete training and certification in Motivational Interviewing and Health Coaching Certification Programs within the first 45 days of employment.
• Complete training and attain and maintain client-centered proficiency in Motivational Interviewing, as evidenced by the Motivational Interviewing Competency Assessment.
• Complete National Diabetes Prevention Program (DPP) and Diabetes Self-Management Education (DSME) certifications within the first 6 months of employment.
• High school diploma or GED.
• Strong interpersonal and relationship-building skills.
• Experience working with diverse populations.
• Excellent verbal and written communication skills.
• Basic understanding of healthcare systems and referral processes.
• Proficiency with electronic health records and healthcare technology.
• Employment or other lived experience providing care for individuals with chronic health conditions.
• Ability to work independently and collaboratively.
• Valid driver's license.

Nice To Haves

• Associate's or bachelor's degree in Health, Social Services, Human Services, or a related field.
• Experience as a Community Health Coach or in a related role specializing in chronic disease self-management or obesity-related prevention. Candidates with health backgrounds, health promotion, medical assistant, licensed practical nurse, or similar training may also be considered.
• Experience facilitating DSME and DPP programs.
• Nationally recognized health coaching certification, such as National Board Certified Health and Wellness Coach or Board Certified Clinical Health and Wellness Coach.
• Experience using EPIC EHR.
• Experience with telehealth and virtual coaching platforms.
• Bilingual language skills.
• CPR certification.

Responsibilities

• Build trusted relationships with clients, conduct health screenings, provide personalized health coaching, lead wellness activities, and support clients in achieving healthier lifestyles and wellness goals.
• Deliver education, coaching, and support programs to improve self-management of conditions such as obesity, hypertension, diabetes, and tobacco use.
• Identify barriers to care and connect participants with healthcare providers, behavioral health services, and community resources.
• Represent TennesseeCares positively in the community by engaging community members, referral partners, and local organizations.
• Visit referring physicians and community partners regularly to support community awareness.
• Participate in health fairs and community events, often on weekends and evenings.
• Maintain timely, accurate records and Epic EHR documentation in compliance with HIPAA privacy requirements and established patient management and encounter processing procedures.
• Follow established protocols, support quality initiatives, and collaborate with the interdisciplinary care team.
• Promote teamwork, efficient workflows, client access, and achievement of Health Hub program goals.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED