Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership)

COPE Health Solutions•Anaheim, CA

3d•Onsite

About The Position

The Workforce Development Program Manager & Career Coach helps maintain day-to-day operations at Health Scholar sites, including hospitals and ambulatory care centers. The Float Program Manager supports Program Managers across multiple locations in a geographic area with community recruitment, program operations, and training. When a permanent location becomes available, the Float Program Manager is expected to assume the Program Manager role there. The role connects Health Scholar participants, COPE Health Solutions’ internal team, and client organizations. Responsibilities span participant mentorship and professional development, recruitment, on-site program administration, client relationship management, program analysis, risk mitigation, and support for business development. The position is based in Orange County, California, requires travel of up to 80%, and is full-time and regular. It reports to the Regional Manager and has no direct reports. COPE Health Solutions is a national tech-enabled services firm serving health plans and providers. Its Health Scholar program recruits, prepares, and supports aspiring health professionals through structured training, supervised clinical exposure, and professional development in collaboration with health care partners.

Requirements

Bachelor’s degree and 1–2 or more years of work experience are strongly preferred.
Passion for student teaching, mentoring, and development.
Strong project and people management skills; experience managing a large group is strongly preferred.
Comfort with recruiting and networking is required.
Valid driver’s license and reliable transportation.
Excellent interpersonal, oral, and written communication skills.
Ability to work independently at a client site as the sole Program Manager.
Availability to participate in regional trainings during evenings and some weekends, typically 1–2 weekends each month.
Ability to travel occasionally to the corporate office in downtown Los Angeles.
Proficiency in Microsoft Office programs, including Outlook, Word, Excel, PowerPoint, and Visio.

Nice To Haves

Recruitment experience is preferred.
Experience or interest in health care is a plus.

Responsibilities

Recruit Health Scholar candidates on an ongoing basis and maintain a strong, diverse candidate pipeline by attending recruitment events and building relationships with campus career centers, professors, counselors, and student organizations.
Support site Program Managers in directly supervising program participants, typically 50–200 per site, through mentorship, coaching, and professional development.
Manage and improve or implement on-site program operations, including quarterly Scholar training, departmental operations, recruitment activities, meetings, workshops, and major projects such as seasonal programs.
Build and manage relationships with hospital client executives and staff through regular meetings, committees, and daily rounding to support current programs and future growth.
Analyze program metrics quantitatively and qualitatively, report service-line impact and client risks, and identify opportunities to demonstrate value to client partners.
Identify opportunities to expand clinical and administrative department rotations in collaboration with client executives and the Account Principal.
Support firm-wide business development, including market research and contributing to articles or other business development materials.
Identify and mitigate risks involving complaints or concerns from clients, staff, or participants, including HIPAA, compliance, background checks, and policy violations; escalate high-risk matters to management.
As time and program performance allow, contribute as a billable team member on consulting projects engaged with the client.
Model sound judgment, professionalism, and conflict-resolution skills for program participants.
Ensure compliance with local, state, and federal regulations, client-specific policies, and ethical standards.
Carry out other assigned responsibilities, tasks, and projects.