Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership)

COPE Health Solutions•Ventura, CA

About The Position

The Program Manager supports the day-to-day operations of Health Scholar programs at hospital and ambulatory care sites. As a Float Program Manager, the employee supports Program Managers at multiple locations within a geographic area, including recruitment, operations, and training. When a permanent site position becomes available, the Float Program Manager is expected to assume that Program Manager role. The position connects Health Scholar participants, COPE Health Solutions staff, and client organizations to ensure smooth program operations. The role includes recruiting diverse candidates, supervising and mentoring participants, improving site operations, developing client relationships, analyzing program performance, and identifying opportunities for client growth and additional services. The position may also support consulting engagements and firm-wide business development. The role is based in Ventura, California, with travel up to 80% and occasional travel to the downtown Los Angeles corporate office. It is a regular, full-time, exempt position reporting to the Regional Manager, with no direct reports. The salary range is $70,304–$74,664.

Requirements

Bachelor’s degree and 1–2 or more years of work experience are strongly preferred.
Passion for student teaching, mentoring, and development.
Strong project and people management skills; experience managing large groups is strongly preferred.
Recruitment experience is preferred; comfort with recruiting and networking is required.
Valid driver’s license and reliable transportation.
Ability to work independently at the client site as the sole Program Manager.
Availability to participate in regional trainings in the evenings and on some weekends, typically 1–2 weekends every month.
Ability to travel occasionally to the corporate office in downtown Los Angeles.
Proficiency in Microsoft Office programs, including Outlook, Word, Excel, PowerPoint, and Visio.
Excellent interpersonal, oral, and written communication skills.

Nice To Haves

Experience and interest in health care.
Recruitment experience.
Experience managing large groups.
Bachelor’s degree and 1–2 or more years of work experience.

Responsibilities

Recruit diverse Health Scholar candidates and maintain a strong candidate pipeline through events, presentations, campus relationships, student organizations, and other outreach.
Support Program Managers at multiple sites in directly supervising program participants, typically 50–200 per site, and provide mentorship, coaching, and professional development.
Manage and improve or implement onsite program operations, including quarterly scholar training, departmental operations, recruitment activities, meetings, workshops, and major projects such as seasonal programs.
Build and manage relationships with hospital client executives and staff through regular meetings, committees, and daily rounding.
Analyze quantitative and qualitative program metrics to report service-line impact and risks and identify opportunities to demonstrate value to clients.
Identify opportunities for client growth, including additional clinical and administrative participant rotations, in coordination with client executives.
Work with the Account Principal and other team members to identify and pursue opportunities to add value through services such as value-based payment, population health management, PMO, and process improvement.
Support firm-wide business development, including market research and contributions to articles or other business-development materials.
Proactively identify and mitigate risks involving client, staff, or participant complaints and concerns, including HIPAA, compliance, background checks, and policy violations; elevate high-risk concerns to management.
When time and program performance permit, participate as a billable team member on consulting projects with the client.
Model sound judgment, professionalism, and conflict-resolution skills for program participants.
Ensure compliance with local, state, and federal regulations, client site policies, and ethical standards.
Carry out other assigned responsibilities, tasks, and projects.