Float Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership)

COPE Health Solutions•Orange County, CA

6d•Onsite

About The Position

The Float Program Manager supports day-to-day operations at multiple Health Scholar sites, including hospitals and ambulatory care centers, within a geographic area. The role provides coverage and operational support to site Program Managers, including recruitment, training, participant supervision, and program administration. When a permanent site position becomes available, the Float Program Manager is expected to transition into the Program Manager role at that location. The position connects Health Scholar participants, COPE Health Solutions staff, and client organizations. It combines participant mentorship and career development, community recruitment, on-site program operations, client relationship management, program analysis, and business development support. The role is based in Orange County, California, with travel of up to 80%, occasional trips to the downtown Los Angeles corporate office, and availability for regional evening trainings and some weekends. It reports to the Regional Manager and has no direct reports.

Requirements

A bachelor’s degree and 1–2+ years of work experience are strongly preferred.
Passion for student teaching, mentoring, and development.
Strong project and people management skills.
Comfort and ability with recruiting and networking.
Valid driver’s license and reliable transportation.
Excellent interpersonal, oral, and written communication skills.
Ability to work independently at client sites as the sole Program Manager.
Availability to participate in regional trainings during evenings and some weekends, typically 1–2 weekends each month.
Ability to travel occasionally to the corporate office in downtown Los Angeles.
Proficiency with Microsoft Office programs, including Outlook, Word, Excel, PowerPoint, and Visio.

Nice To Haves

Experience managing large groups is strongly preferred.
Recruitment experience is preferred.
Experience and interest in health care are a plus.

Responsibilities

Recruit diverse Health Scholar candidates and maintain a strong pipeline through community events, presentations, campus relationships, student organizations, and other outreach.
Support Program Managers at multiple sites by supervising, mentoring, coaching, and providing professional development to program participants, typically 50–200 per site.
Manage and improve or implement on-site program operations, including quarterly scholar training, departmental operations, recruitment activities, meetings, workshops, and seasonal programs or other major projects.
Build and manage relationships with hospital client executives and staff through regular meetings, committees, and daily rounding.
Analyze quantitative and qualitative program metrics to report service-line impact, identify client risks, and demonstrate value.
Identify potential client growth opportunities, including additional clinical and administrative departments for participant rotations.
Work with the Account Principal and other team members to identify and pursue opportunities to provide clients with additional services, such as value-based payment, population health management, PMO, and process improvement.
Support firm-wide business development through market research and contributions to articles or other business development materials.
Identify and mitigate risks, address concerns or complaints from clients, staff, and participants, and escalate high-risk matters to management.
As time and program performance allow, contribute as a billable team member on consulting projects engaged with the client.
Model sound judgment, professionalism, and conflict-resolution skills for program participants.
Ensure compliance with local, state, and federal regulations, client-specific policies, and ethical standards.
Carry out other assigned responsibilities, tasks, and projects.