Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership)

COPE Health Solutions•Anaheim, CA

4d•$70,304 - $74,664•Onsite

About The Position

The Float Program Manager supports day-to-day operations at Health Scholar sites, including hospitals and ambulatory care centers, across a geographic area. The role provides coverage and support to site Program Managers in areas such as community recruitment, program operations, and training. When a permanent site position becomes available, the Float Program Manager is expected to assume the Program Manager role at that location. The position connects Health Scholar participants, COPE Health Solutions staff, and client organizations to ensure smooth program operations. Responsibilities include supporting participants’ program experience and professional development, meeting recruitment goals, and building relationships with hospital and health system executives. The position is based in Orange County, California, with travel of up to 80%, and reports to the Regional Manager. It is a regular, full-time, exempt position with no direct reports.

Requirements

A bachelor's degree and 1–2 or more years of work experience are strongly preferred.
Passion for student teaching, mentoring, and development.
Strong project- and people-management skills; experience managing large groups is strongly preferred.
Comfort with recruiting and networking is required.
Valid driver's license and reliable transportation.
Excellent interpersonal, oral, and written communication skills.
Ability to work independently at the client site as the sole Program Manager.
Availability to participate in regional trainings during evenings and some weekends, typically one to two weekends per month.
Ability to travel occasionally to the corporate office in downtown Los Angeles.
Proficiency in Microsoft Office programs, including Outlook, Word, Excel, PowerPoint, and Visio.

Nice To Haves

Recruitment experience.
Experience or interest in health care.

Responsibilities

Recruit diverse Health Scholar candidates and maintain a strong candidate pipeline through recruitment events, campus relationships, student organization engagement, presentations, and other outreach.
Support Program Managers at multiple sites with direct supervision of program participants, typically 50–200 per site, including mentorship, coaching, and professional development.
Manage, improve, or implement on-site program operations, including quarterly scholar training, departmental operations, recruitment activities, meetings, workshops, and seasonal programs.
Build and manage relationships with hospital client executives and staff through regular meetings, committees, and daily rounding.
Analyze program metrics quantitatively and qualitatively to report service-line impact, identify client risks, and demonstrate value to client partners.
Identify opportunities to expand client programs by proposing additional clinical and administrative departments for participant rotations.
Work with the Account Principal and other team members to identify and pursue opportunities to add value through services such as value-based payment, population health management, PMO, and process improvement.
Support firm-wide business development through activities such as market research and contributing to articles or other business-development materials.
Identify and mitigate risks by addressing client, staff, or participant complaints and concerns, including HIPAA, compliance, background-check, and policy issues; escalate high-risk concerns to management.
When time and program performance allow, participate as a billable team member on consulting projects with the client.
Model sound judgment, professionalism, and conflict-resolution skills for program participants.
Ensure compliance with local, state, and federal regulations, client-site policies, and ethical standards.
Carry out other assigned responsibilities, tasks, and projects.