Workforce Career Coach

Eckerd Connects • Durham, NC

1d

About The Position

The Workforce Career Coach serves as the primary point of contact for program participants and people in their circle of influence. The role documents eligibility, participation, case notes, follow-up services, service needs, and arrangements related to employment, retention, and termination, in accordance with program management and funding-source data-management procedures.

The coach recruits participants, identifies and recruits target clients and employers, and pursues employment and educational opportunities for participants completing the program. The role delivers training in software applications, work readiness, and basic math and reading skills; develops presentation and facilitation skills to engage students in program goals; and builds relationships with employers and community organizations to promote the program and participant success. The coach also attends and conducts community activities related to participant development.

Eckerd Connects provides workforce services under the Workforce Innovation and Opportunity Act through contracts and local partnerships. Its services include occupational and customized skills training, on-the-job and incumbent-worker training, transitional employment, and youth development and education. The position is based at the Eckerd Connects Workforce Development program location in Durham, North Carolina. The stated hourly rate is $22.00.

Requirements

• High school diploma or equivalent.
• Past experience working with the targeted population.
• At least 3 years of relevant work experience.
• Proficiency with Microsoft Office applications or online database tracking systems.
• Appropriate and valid state driver's license.
• Ability to meet Eckerd's Auto Insurance requirements and drive for business purposes.
• Pass a drug screen in compliance with the Substance Abuse and Drug-Free Workplace policy.

Nice To Haves

• Related bachelor's degree from an accredited college or university.

Responsibilities

• Serve as the primary point of contact for participants and others in their circle of influence.
• Meet regulatory requirements and document eligibility, participation, case notes, follow-up services, service needs, and arrangements related to employment, retention, and termination according to established data-management procedures.
• Recruit participants and identify and recruit the target population of clients and employers.
• Seek employment and educational opportunities for participants as they complete the program.
• Attend and conduct community activities relating to participant development.
• Deliver training in software applications, work readiness skills, and basic remedial math and reading skills.
• Develop presentation and facilitation skills to engage students in meeting program goals.
• Connect frequently with employers and community organizations to market and enrich the program and support participant success.

Benefits

• Low-cost medical, dental, and vision insurance.
• 19 days of paid time off in the first year.
• 11 paid holidays.
• Retirement savings plan with employer match up to 5%.
• Flexible spending accounts.
• Paid short-term and voluntary long-term disability.
• Group term life and AD&D insurance.
• Voluntary term life insurance.
• Public Service Loan Forgiveness (PSLF) eligible employer.
• PTO Exchange.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED