Career Coach

SVRC Industries•Bay City, MI

About The Position

The WIOA Career Coach completes intakes for new WIOA referrals to determine eligibility and suitability for training, Essential Work Skills, Academic Center services, workshops, and other WIOA resources. The coach supports groups of job seekers with job leads, resumes, and interview assistance to improve their employability, and works to meet the goals and benchmarks established by the MWA for their assigned caseload. Performance is evaluated against those goals. The role includes helping participants understand available Michigan Works Administration services, keeping WIOA customers engaged, coordinating follow-up and other services, documenting participation and case activity, monitoring reports, and referring participants to partner organizations when their needs cannot be met through the program. The position also involves required training, meetings, workshops, and related administrative support.

Requirements

Bachelor's degree; alternatively, an associate degree with five years of experience in case management or related work experience.
Documented experience handling an employment-related caseload.
Demonstrated ability to handle and motivate the public effectively.
Proper phone usage and good written and oral communication skills.
Ability to prioritize and organize work to meet goals and deadlines.
Ability to meet the travel demands of the job.

Nice To Haves

A concentration in human services.
Experience working with Michigan Works Administration programs.

Responsibilities

Attend and conduct WIOA Orientation as assigned.
Help participants understand the services and options available through the Michigan Works Administration.
Keep WIOA program customers engaged in WIOA services.
Coordinate follow-up services, job search classes, intensive case management, supportive services, and training services.
Gather documentation verifying hours in program activities, such as pay stubs or employer statements, attendance records, job search logs, and daily attendance sheets.
Approve participant training only through State-approved educational and training providers and for training approved by the local Workforce Development Board.
Ensure applicants certify receipt of written information about services, grievance and complaint procedures, MWA EO policy, discrimination policy, and Release of Information.
Determine and document eligibility for supportive services, schedule them as needed, and monitor whether participant needs are adequately met.
Monitor required reports, review them for accuracy, and complete indicated case actions.
Update the MIS with appropriate case notes after each participant contact.
Refer participants to partner organizations when they need services unavailable through the program.
Attend required MWA trainings.
Meet with SVRC administrators for program updates.
Copy and file materials as needed.
Attend workshops, meetings, and seminars as directed.
Assist other program staff and/or the Director as needed.
Provide job lead, resume, and interview assistance to groups of job seekers.
Meet goals and benchmarks established by the MWA for the assigned caseload.