Career Coach

Equus • Washington, DC

2d

About The Position

The Career Coach follows up with clients after they secure employment to identify issues affecting job retention and provide support. The role also maintains relationships with program partners to keep referral channels open for future placements. Coaches communicate with clients by phone and email, conduct screenings and one-on-one post-employment coaching sessions, and connect clients with resources that can help address employment barriers. They also review employment milestone documentation, maintain accurate client records in Salesforce, and report on placement and retention outcomes.

Requirements

• Minimum of 1–2 years of experience in social services, human resources, or customer service fields.
• Ability to problem-solve and work with a diverse customer base.
• Excellent verbal and written communication skills.
• Ability to work well in a fast-paced environment.
• Results-oriented.

Nice To Haves

• High school diploma, associate degree, or bachelor’s degree; an associate or bachelor’s degree is preferred.

Responsibilities

• Follow up with candidates by phone to assess employment status and advise them on their job search.
• Review resumes and identify current job openings that match candidates’ skills and interests.
• Enter data into the database and generate reports on job placement and retention results.
• Develop strategic contact methods to maintain relationships with program clients.
• Keep informed about transitional benefit information for clients enrolled in the program.
• Provide client support by email, phone screenings, and follow-up while being sensitive to clients’ employment needs.
• Enter, update, and maintain the integrity of client information in Salesforce.
• Meet with clients one-on-one for post-employment coaching sessions.
• Connect clients with appropriate available resources to address employment barriers or situations that may interfere with maintaining employment.
• Coordinate with other departments, share information, and leverage resources to assist clients with new jobs as needed.
• Review milestone documents to ensure they comply with HRA policy.
• Review employer emails and faxes for employment milestone confirmation.
• Schedule clients for post-employment services.

Benefits

• Competitive wages for high performance
• 11 paid holidays
• PTO
• Tuition reimbursement
• Guided professional development plans
• Summer Fridays
• Weekly wellness sessions
• Medical, vision, and dental coverage
• Employer-paid life insurance
• Employer 401(k) contributions
• Employee referral bonus
• Employee assistance programs
• Company picnics and volunteer experiences
• Access to free financial counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED