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SWS ACCOUNT REPRESENTATIVE II - Range 10 / AMEA

Municipality of Anchorage•Arl/Cts, AK
•Onsite
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About The Position

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union. This is a regular part-time position working a minimum of 30 hours per week. Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps. Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40. To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances. Under minimal supervision, interface with customers as the division's first point of contact at disposal sites and in customer service administration. Proficient and cross-trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups), with the exception of training new staff members. Possess well-rounded knowledge of municipal ordinances and codes, department policies, cash handling policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load. For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights. Other duties as assigned. Account Representative II is the working level of this class series in which incumbents are fully trained to work in either the customer service unit in the Administration Building or at one of the four disposal sites.

Requirements

  • High school diploma, GED, or equivalent
  • Two (2) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative I level with the Municipality, or equivalent elsewhere.
  • 10 key Certification at a net speed of 100 KSPM at time of hire.
  • A valid State of Alaska Driver’s License and satisfactory driving record at time of hire.
  • Satisfactory background check which includes criminal, education, and employment history at time of hire.
  • Legally authorized to work and accept employment in the United States.
  • Proof of current service (for military reserve/National Guard preference consideration)
  • Honorable discharge or general (under honorable conditions) discharge (for veteran preference consideration)

Nice To Haves

  • Preference will be given to Anchorage Municipal Employees Association (AMEA) employees.
  • Preference will be given to veterans who wish to be considered for interview preference.
  • Preference will be given to individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference.

Responsibilities

  • Interface with customers as the division's first point of contact at disposal sites and in customer service administration.
  • Perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups), with the exception of training new staff members.
  • Screen disposal loads for content and hazardous materials.
  • Determine and inform customers of any special handling fees associated with their loads.
  • Assess and process fees according to current ordinance for the load.
  • Create load tickets by capturing customer information and gross and tare weights for Disposal Utility account customers.
  • Other duties as assigned.

Benefits

  • Entrance pay step placement with advancement to maximum step.
  • Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation.
  • Interview preference for veterans.
  • Interview preference for National Guard or organized military reserves.

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Education Level

High school or GED

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