General Manager Jobs

About The Position

Requirements

• 2 or more years of leadership experience preferred
• Healthcare administration or management background preferred
• Strong computer literacy
• Leadership qualities with good communication skills
• Conflict resolution skills must be developed
• Dermatology experience preferred
• Working knowledge of HIPAA & OSHA compliance
• Knowledge and Proactive Critical Thinking – Initiates to have advanced level knowledge of all company systems such as Nextech, Patient Acquisition, Klara, iPad, General and Cosmetic Dermatology and inter-center communication tools to achieve high level day to day operational results.
• Leadership and Growth Oriented – Experienced and processes orientated high growth leader with track record for finding innovative ways to grow revenue and increase margins
• Strategic and Efficient Planning - Prepares for what is ahead with a focus on data, details, and analysis. Able to execute efficiently and thoughtful with minimal wasted/prolonged timing.
• Honesty/integrity/culture inspiring – Earns trust with staff, providers and patients and maintains confidence. Deliver message with a kind, empathic, firm but direct and honest way.
• Talent Appreciation - inspires, motivates, coaches, and develops others. Listens well and continuously learns and seeks advice and feedback from others - team Builder, leader, and manager – creates a culture of positivity
• Effective Communicator - Communicates passionately, effectively, and persuasively across a diverse set of stakeholders. Able to create processes and structures to facilitate effective communication both internally and externally. Demonstrates an ability to manage conflict, build consensus, and facilitate problem-solving.
• Organized Planning and Results Oriented - relentlessly pursues ongoing improvement and results. Flexible, with a strong work ethic and an entrepreneurial spirit to accommodate high level of responsibility and multiple priorities. Creates a culture of mutual accountability. Plans, organizes, schedules and budgets in an efficient, productive manger. Focuses on key priorities.

Nice To Haves

• Dermatology experience preferred

Responsibilities

• Develop and lead a high-performing team that delivers excellent operational outcomes and processes.
• Foster a culture of positivity and achieve high Net Promoter Scores (NPS) for providers and staff.
• Act as a stable operations leader, displaying strong leadership to achieve Key Performance Indicators (KPIs) and measurable goals.
• Optimize operational processes to meet goals, including staffing percentages and budget adherence.
• Effectively collaborate with other company departments and teams to achieve successful results.
• Drive key change and transformation initiatives aligned with organizational strategic goals.
• Audit Standard Operating Procedures (SOPs) and ensure compliance at all center levels.
• Support providers and coach/develop staff to ensure they are high performers.
• Hold the team accountable for C.A.R.E Core Habits.
• Build a capable and competent Office Team at each office, developing the team cost-effectively.
• Build a knowledge base across all disciplines through cross-training employees.
• Provide a strong culture of continued education and training for all staff members.
• Manage, develop, and coach staff.
• Achieve monthly center goals and KPIs, tracking financial and patient satisfaction goals.
• Ensure staffing, medical supplies, and office supplies are within budget guidelines.
• Promote a culture of positivity and contribute to the company's long-term sustainability.
• Obtain high levels of patient satisfaction, aiming for an NPS above 82%, resolving patient messages within 24 hours, and maintaining 4/5 Star external reviews.
• Ensure smooth office operations and site-level autonomy, resolving most problems independently.
• Create a positive and respectful center environment.
• Ensure all audit logs are completed daily at each office.
• Cross-train staff for versatile staffing.
• Conduct monthly staff meetings.
• Manage inventory and cash as per SOP guidelines.
• Conduct scheduled on-site visits to offices.
• Serve as the first line of contact for front desk and MA issues.
• Ensure accuracy of appointments for two days ahead.
• Collaborate with the Patient Service Center (PSC) on office and provider updates.
• Take responsibility for coaching and learning sessions when office teams make mistakes.
• Ensure knowledge of CLIA needs and work with the lab to maintain up-to-date information for Mohs cases.
• Perform other duties as assigned by supervisor.

Benefits

• Medical (Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings available for public transit commuters
• Your birthday is an additional personal holiday
• Employee discounts on Schweiger skin care products & cosmetic services