Collision General Manager
About The Position
The General Manager leads the day-to-day operation of the collision center, ensuring compliance with established policies and procedures and delivering an exceptional customer experience. The role plans and implements daily operations to meet overall KPIs and insurance metrics, coaches and empowers team members, and maintains professional, high-quality service by working in alignment with the team and leading by example. The position is onsite at Gerber Collision & Glass in Boerne, Texas, Monday through Friday. The General Manager oversees budgets, sales and expense objectives, personnel, facility operations, repair estimates, equipment maintenance, training, safety, and customer satisfaction performance.
Requirements
- At least 2 years of prior leadership experience.
- At least 2 years of prior CCC1 or Mitchell collision estimating experience.
- At least 4 years of prior customer service excellence experience.
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the collision center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Conduct formal annual and informal monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable for the Collision Center.
- Maintain a clean and organized repair facility.
- Monitor maintenance requirements for shop equipment, including the paint booth.
- Provide training for staff as necessary.
- Ensure staff wear appropriate safety gear and follow the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates.
- Manage estimates to ensure labor mix meets established standards and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
Benefits
- Salary and benefits are offered.
- May be eligible for bonus opportunities tied to individual or business initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
