Manager, General
About The Position
The General Manager leads the overall operation of the Casa de Montecristo lounge, focusing on hospitality, the bar experience, and guest engagement. The role is responsible for delivering a strong guest experience, building an effective team, and driving business results across bar, retail, and events. The General Manager oversees daily lounge operations and service, maintains a hospitality-first culture, and ensures the lounge reflects a premium experience. The position has full P&L responsibility, including monitoring expenses and costs against budget objectives, and is accountable for sales, key performance indicators, and location profitability. The General Manager also represents the brand in the Nashville market and performs other duties assigned by the Market Manager.
Requirements
- Three or more years of retail or hospitality management experience.
- Bachelor’s degree.
- Strong hospitality mindset focused on guest experience and service quality.
- Demonstrated ability to motivate and inspire a team to meet challenges.
- Flexibility and emotional intelligence to respond to changing business conditions with energy and accountability.
- Business acumen and experience managing P&L in hospitality or retail.
- Strong analytical and problem-solving abilities, using data to make timely, informed decisions.
- Ability to understand the big picture and exercise sound judgment.
- Strong time management and ability to manage competing priorities in a fast-paced environment.
- Strong communication skills and executive presence; ability to build relationships inside and outside the organization.
- Exceptional interpersonal skills.
- Proficient in Word, Excel, and Outlook, with strong spoken and written English communication skills.
- Hands-on team player with a strong work ethic.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to travel as required, less than 10%.
Nice To Haves
- Experience managing bar operations and/or multiple revenue streams, such as bar and retail.
- Previous success coaching and developing others.
Responsibilities
- Drive sales, KPIs, and profitability across bar, retail, and events.
- Lead day-to-day lounge operations as a hands-on, on-the-floor leader, ensuring high service standards and a strong guest experience.
- Ensure compliance with state and local regulations and maintain a comfortable, responsible, and safe environment.
- Set and maintain a hospitality-first culture in which team members are engaged, knowledgeable, and service-focused.
- Analyze retail business trends and implement opportunities to increase sales and profitability through product education, events, and outside partnerships.
- Manage the full P&L and monitor store expenses and costs to achieve positive store contribution and meet budget objectives.
- Oversee bar and lounge operations, including service flow, beverage quality, and atmosphere.
- Recruit, train, and lead associates; motivate the team to execute sales-driving initiatives.
- Maintain an active performance development process, coach employees, provide feedback, and conduct formal performance reviews in consultation with HR.
- Build relationships and drive local awareness as a brand ambassador in the Nashville market.
- Maintain the lounge’s appearance and atmosphere to reflect a premium experience.
- Perform other duties as assigned by the Market Manager.
Benefits
- Paid time off and floating holidays.
- Medical, dental, vision, and pet insurance, effective the first of the month following the date of hire.
- 401(k) plan eligibility after 90 days, with company matching up to 6%.
- Company-paid short-term disability, long-term disability, and life insurance.
- Career advancement opportunities, ongoing training, and professional growth.
- Employee discounts on cigar purchases.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
