Property General Manager

Flow • Fort Lauderdale, FL

6d

About The Position

Flow is seeking an experienced and driven Property General Manager to lead its newest community in South Florida. The role oversees property operations, including guest experience, revenue management, distribution, and team leadership. It calls for a passion for hospitality, strong business acumen, and the ability to deliver results in a start-up environment.

The General Manager will lead the property’s performance and guest experience while contributing to Flow, a brand and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. Flow’s mission is to prioritize residents’ experiences and foster connection with neighbors and the natural world.

Requirements

• 7–10+ years of experience in hospitality management.
• A proven track record leading properties with multiple asset classes, such as hotel, food and beverage, and retail.
• Strong business acumen and expertise in revenue management, distribution, and financial management.
• Exceptional leadership and coaching skills, including the ability to build, motivate, and develop high-performing teams.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with guests, colleagues, and partners.
• Analytical and problem-solving skills, including the ability to use data and insights to guide decisions and continuous improvement.
• Proficiency in Microsoft Office Suite.
• Experience with property management systems and revenue management software.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Oversee property operations to ensure high guest satisfaction, profitability, and efficiency.
• Develop and implement strategies to optimize revenue, occupancy, and distribution across channels, in collaboration with the Distribution Manager and Revenue Management team.
• Lead and mentor hospitality professionals, fostering excellence, empowerment, and continuous improvement.
• Work with Assistant Managers to deliver personalized, memorable guest experiences and drive engagement and loyalty.
• Manage property finances, including budgeting, forecasting, and expense control, to meet or exceed financial targets.
• Oversee property maintenance and upkeep with the maintenance team, ensuring facilities, amenities, and guest rooms are in excellent condition.
• Build and maintain relationships with property owners, corporate housing providers, and local community partners.
• Ensure compliance with company policies, procedures, quality standards, and applicable local, state, and federal regulations.
• Analyze performance metrics and guest feedback to identify improvements and implement solutions.
• Stay current on industry trends and best practices and seek opportunities to innovate and improve the guest experience.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Parental leave benefits.
• On-staff doctor.
• Free therapy through SpringHealth.
• Acupuncture, an Employee Assistance Program, and other wellness offerings.
• PTO and paid holidays.
• 401(k) retirement plan.
• Healthcare and dependent care FSAs.
• HSA-compatible plan options with annual employer HSA funding.
• Pre-tax commuter benefits.
• Weekly catered lunches.
• Wellness classes.
• Employee discounts on Flow hotel stays, grocer products, and merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed