Property General Adj

Crawford•Bakersfield, CA

8d•Hybrid

About The Position

The Property General Adj handles complex property claims, including claims involving heavy losses, in Bakersfield, California. The role uses a hybrid work setup combining work from home with driving and field inspections, including roof inspections as needed. The adjuster investigates and evaluates claims, determines coverage and liability, sets reserves, controls claim costs, and settles claims within client instructions and required authority levels. The position also maintains client relationships and a portfolio of business, supports junior adjusters, and complies with applicable regulations, service standards, and the Crawford Code of Business Conduct. A variable schedule, including on-call work, may be required. Work beyond normal business hours and travel may be necessary depending on the workload.

Requirements

1–3 years of property claims experience.
Previous experience adjusting complex property claims or claims involving heavy losses.
College degree or equivalent combination of education and experience.
Strong investigation, negotiation, and claims-handling skills.
Ability to work independently and conduct field inspections.
Strong verbal and written communication skills and customer service abilities.
Good attention to detail.
Strong analytical and mathematical ability.
Strong organizational and interpersonal skills.
Computer knowledge.
Must hold licenses required by applicable state and local jurisdictions.
Must have a valid driver’s license.
Must complete continuing education requirements outlined by Crawford Educational Services.
Must meet continuing education requirements for the Associate in Claims (AIC) through AICPCU.

Responsibilities

Review claim forms, policies, endorsements, client instructions, and other records to determine coverage.
Investigate claims by interviewing claimants and witnesses, obtaining official reports, inspecting physical damage, and comparing claim information with evidence.
Set loss reserves and control claim costs.
Prepare reports by collecting and summarizing information required by clients, government agencies, and Crawford & Company.
Settle claims by evaluating the insurance carrier’s liability and client instructions; obtain demands, make offers, issue settlement checks, make regulatory filings, dispose of salvage, and pursue subrogation when appropriate.
Maintain an expected caseload and recommend litigation when appropriate.
Present evidence at legal proceedings and produce supporting reports and documents.
Comply with federal and state regulations and service standards to maintain the company’s reputation and insurance product integrity.
Maintain professional and technical knowledge through continuing education.
Call on local businesses to solicit new business or maintain existing business.
Assist and mentor junior adjusters with claims handling when needed.
Maintain and grow a portfolio of business and clients.
Use available technology and automation to improve claims-handling efficiency.
Conduct roof inspections as needed.
Uphold the Crawford Code of Business Conduct.
Participate in special projects or perform duties in other areas as requested.