Regional General Adj - GTS
About The Position
The Regional General Adjuster is part of Global Technical Services and resolves complex commercial property losses, generally in excess of $100,000. The role investigates damages, negotiates loss adjustments with corporate management and other representatives of the insured, and may present evidence in legal proceedings. Responsibilities also include handling direct loss assignments, assisting branch offices and Technical Services with claims, providing catastrophe claims assistance, and managing designated accounts. The adjuster provides peer reviews and technical guidance to other staff to help ensure claim quality, consistency, and adherence to best practices. The role also includes mentoring and co-adjusting losses with other staff, making sales calls to solicit new business, and maintaining professional and technical knowledge through continuing education.
Requirements
- Two years of college or an equivalent combination of education and experience.
- Previous experience adjusting complex property or liability claims.
- More than 10 years of general experience handling claims or working within the industry segment.
- Excellent knowledge of insurance coverage interpretation, customs, and practices.
- Good verbal and written communication skills.
- Excellent attention to detail.
- Strong analytical and mathematical ability.
- Strong organizational and interpersonal skills.
- Basic computer knowledge.
- Must be licensed as required by state and local jurisdictions.
- Must have a valid driver's license.
- Must complete designated courses while in the position in order to advance.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Examine claim forms, policies and endorsements, client instructions, and other records to determine coverage.
- Mentor adjusters and co-adjust losses with other staff.
- Investigate claims and assist other staff by interviewing claimants, witnesses, and other interested parties; obtaining official reports; inspecting physical damage; comparing claim information with evidence; and consulting with experts.
- Set estimated loss values for clients.
- Prepare reports by collecting and summarizing information required by the client, local, state, and federal government, and Crawford & Company.
- Communicate adjustment recommendations to appropriate parties after determining liability.
- Recommend litigation when appropriate.
- Present evidence and serve as an expert witness at legal proceedings.
- Maintain the company’s reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
- Maintain professional and technical knowledge through continuing education.
- Make sales calls to solicit new business.
- Handle direct loss assignments, assist branch offices and Technical Services with loss handling, provide catastrophe claims assistance, and manage designated accounts.
- Provide peer review and technical guidance on assignments handled by other staff.
Benefits
- Competitive base pay
- Bonus/incentive pay and other performance-based rewards, if applicable
- Medical, dental, and vision plans
- Prescription drugs
- HSA, HRA, and FSA accounts
- Paid holidays, vacation, and sick leave
- 401(k) retirement plan
- Tuition assistance
- Paid parental leave
- Supplemental health benefits
- Enhanced mental health support
- Virtual physical therapy
- Caregiving services
- Life Assistance Program
- Training programs supporting continuous learning and career progression
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
