Property General Manager

Flow • Fort Lauderdale, FL

5d

About The Position

Flow is seeking an experienced Property General Manager to lead its newest community in South Florida. The role oversees all aspects of property operations, including guest experience, revenue management, distribution, and team leadership. It calls for a hospitality-focused leader with strong business acumen who can deliver exceptional results in a start-up environment.

The General Manager will have the opportunity to shape the performance and guest experience of a new property while growing their career with Flow, a hospitality brand and operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. Flow describes its mission as creating connected, human-centered communities and prioritizing residents and their experiences.

Requirements

• 7–10+ years of experience in hospitality management.
• Proven success leading properties with multiple asset classes, such as hotel, food and beverage, and retail.
• Strong business acumen and expertise in revenue management, distribution, and financial management.
• Exceptional leadership and coaching skills, including the ability to build, motivate, and develop high-performing teams.
• Excellent communication and interpersonal skills and the ability to build and maintain relationships with guests, colleagues, and partners.
• Analytical and problem-solving skills, including the ability to use data and insights for decision-making and continuous improvement.
• Proficiency in Microsoft Office Suite.
• Experience with property management systems and revenue management software.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Oversee property operations to ensure high guest satisfaction, profitability, and efficiency.
• Develop and implement strategies to optimize revenue, occupancy, and distribution across channels in collaboration with the Distribution Manager and Revenue Management team.
• Lead and mentor hospitality professionals, fostering excellence, empowerment, and continuous improvement.
• Work with Assistant Managers to develop and deliver personalized guest experiences that drive engagement and loyalty.
• Manage property finances, including budgeting, forecasting, and expense control, to meet or exceed financial targets.
• Oversee property maintenance and upkeep with the maintenance team to keep facilities, amenities, and guest rooms in excellent condition.
• Build and maintain relationships with property owners, corporate housing providers, and local community partners.
• Ensure compliance with company policies, procedures, quality standards, and applicable local, state, and federal regulations.
• Analyze performance metrics and guest feedback, identify areas for improvement, and implement solutions.
• Keep current with industry trends and best practices and seek opportunities to innovate and improve the guest experience.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Parental leave benefits.
• On-staff doctor.
• Free therapy through SpringHealth.
• Acupuncture, an Employee Assistance Program, and other wellness offerings.
• Paid time off and paid holidays.
• 401(k) retirement plan.
• Healthcare and dependent care flexible spending accounts.
• HSA-compatible plan options with annual employer HSA funding.
• Pre-tax commuter benefits.
• Weekly catered lunches and wellness classes.
• Employee discounts on Flow hotel stays, grocer products, and merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed