Collision General Manager
About The Position
The General Manager is accountable for delivering an exceptional customer experience while leading the Collision Center’s day-to-day operations in accordance with established policies and procedures. The role plans and implements daily operations to meet overall KPIs and insurance metrics, coaches and empowers team members, and maintains high standards of professionalism and service. The General Manager leads by example and works in alignment with the full team to support successful customer experiences. This is for a new Gerber Collision & Glass location in Beloit, Wisconsin, expected to open in December 2026. The General Manager manages the facility’s budget, sales and operating objectives, personnel, repair workflow, equipment maintenance, safety practices, and customer satisfaction performance.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the collision center’s annual and monthly operating budgets.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Conduct formal annual and informal monthly performance reviews.
- Monitor and maintain accounts payable and accounts receivable for the Collision Center.
- Maintain a clean and organized repair facility.
- Monitor maintenance requirements for shop equipment, including the paint booth.
- Provide training for staff as necessary.
- Ensure staff wear appropriate safety gear and follow the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
- Manage estimates to ensure labor mix meets established standards and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings, and attend monthly managers meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
Benefits
- Annual paid time off (PTO) plans.
- Two weeks of paid parental leave for full-time employees who work at least 30 hours per week.
- Six paid holidays annually.
- Medical, prescription drug, dental, and vision insurance effective on Day 1.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Additional voluntary life insurance.
- Continuing education opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual voluntary uniform stipend.
- Voluntary daily pay option.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
