Front Desk Jobs in Detroit, IL

About The Position

Requirements

• High school diploma or GED.
• Proficiency in Microsoft Office programs.
• Availability to work morning and evening shifts.
• Availability to work weekends and holidays.

Responsibilities

• Welcome guests professionally and ensure a quality check-in and checkout experience.
• Handle confidential guest information with integrity.
• Answer and route calls and accurately take guest messages.
• Manage cash drawer contents and transactions during the shift.
• Maintain accurate records using hotel systems, including the PMS.
• Handle guest requests and complaints promptly and professionally, finding solutions consistent with hotel policies.
• Keep common areas, the entryway, and lobby clean, neat, and orderly.
• Manage front desk operations and monitor guest satisfaction and online survey feedback.
• Assign duties, observe staff performance, and provide training and assistance to support consistent service, procedures, and safety standards.
• Guide and support team members and foster a positive, collaborative work environment.
• Conduct regular team meetings to share updates, feedback, and address issues.
• Maintain records such as direct bill accounts, credit card receipts, deposit logs, and night audit reports.
• Ensure reservation and billing accuracy and monitor room inventory, availability, and rates.
• Build rapport with guests and create memorable experiences.
• Receive and resolve, or assist in resolving, escalated guest complaints and employee issues.
• Purchase supplies or coordinate services from outside vendors and manage vendor relationships.
• Help coordinate and oversee department operations to deliver quality service within the business plan and budget.
• Recruit, interview, hire, and train hotel staff.
• Oversee daily department operations and scheduling.
• Manage direct reports' performance and provide timely, constructive feedback and evaluations.
• Handle employee discipline and termination in accordance with hotel policy.

Benefits

• Vacation and paid time off.
• Hotel discounts at brand properties.
• Holiday pay for holidays worked.
• A full paid day off on the employee's birthday.
• Referral bonuses.
• Competitive wages.