Front Desk Receptionist - Nature's of Log Lane
About The Position
Nature's Herbs & Wellness is seeking a full-time Front Desk & Customer Service Associate for their Log Lane Village dispensary. This entry-level position is the first point of contact for customers, involving greeting, ID verification, answering questions, assisting with online orders, and maintaining the organization of the front store area. While previous dispensary experience is not required, customer-facing experience in retail, hospitality, or similar fields is beneficial. The role requires dependability, clear communication, and consistent adherence to procedures within a regulated retail environment.
Requirements
- Must be at least 21 years old
- Must be eligible for and willing to obtain a Colorado Marijuana Enforcement Division (MED) Employee License before beginning regulated work
- Dependable
- Communicates comfortably with different kinds of people
- Can follow procedures consistently
- Enjoys interacting with customers
- Communicates clearly and professionally
- Pays attention to details
- Can handle several things happening at once
- Remains composed with impatient or frustrated customers
- Comfortable learning computers and retail systems
- Takes direction and feedback well
- Can work productively without constant supervision
- Communicates well with coworkers
- Knows when something needs to be brought to a manager
- Shows up reliably for scheduled shifts
Nice To Haves
- Previous dispensary experience
- Retail experience
- Restaurant experience
- Hospitality experience
- Grocery experience
- Reception experience
- Banking experience
- Other customer-facing experience
- Cannabis product knowledge
Responsibilities
- Greeting customers and assisting with check-in
- Verifying identification according to required procedures
- Following customer-entry requirements consistently
- Answering incoming phone calls
- Answering basic questions about the store and products
- Assisting customers with online orders
- Checking online orders for completeness and accuracy
- Communicating with budtenders and store leadership
- Learning products and brands carried by the store
- Helping customers understand basic product categories
- Supporting the retail team during busy periods
- Maintaining cleanliness and organization of the Front Desk, lobby, and customer areas
- Learning retail systems and procedures
- Recognizing situations requiring a supervisor's attention
- Adhering to company procedures and Colorado cannabis regulations
- Assisting with other appropriate retail responsibilities during the shift
- Ensuring consistent ID verification for all customers
Benefits
- Medical insurance through Kaiser Permanente
- Dental insurance through Delta Dental
- Vision coverage through VSP
- Supplemental accident, illness and gap coverage through Transamerica
- Colorado SecureSavings retirement program
- Paid sick leave
- PTO/vacation beginning after six months of employment
- PTO that increases with tenure, up to four weeks per year after five years
- Performance and wage reviews
- Opportunities to learn additional retail responsibilities
- Participation in our regular customer loyalty program, including 10% back in loyalty rewards on eligible purchases, subject to program terms and applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
