Front Desk Receptionist

Mount Sinai Medical Center • Aventura, FL

18h

About The Position

The Front Desk Receptionist supports office operations by handling incoming calls, patient registration information, insurance documentation, appointment scheduling, records requests, mail distribution, and daily financial tasks. The role requires accurate and timely work, professional telephone etiquette, and coordination with office staff.

Requirements

• High school education.
• Healthcare-setting experience is preferred but not required.

Nice To Haves

• Experience in a healthcare setting.

Responsibilities

• Answer telephone calls promptly, preferably by the third ring, identify and categorize calls, and route them to the appropriate office area.
• Use proper telephone etiquette when receiving, transferring, and placing calls on hold, keeping hold times to a minimum.
• Repeat key information when taking messages to ensure accuracy.
• Enter patient demographic and insurance information accurately as documented.
• Verify insurance information and collect referrals, authorizations, and other forms as documented.
• Check that patients complete applicable forms fully and correctly.
• Inform the secretary or Office Coordinator when supplies are approaching the reorder point.
• Copy patient records when requested by an insurance company or another physician’s office.
• Distribute mail accurately and promptly.
• Schedule appointments efficiently, record them as documented, and follow practice policy.
• Complete daily receipts and journals and make deposits to cashiers.
• Manage petty cash.

Benefits

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED