Front Desk Supervisor

La Quinta Inn - Cedar Park•Cedar Park, TX

2d•Onsite

About The Position

Sincere Hospitality is actively hiring for a Front Desk Supervisor. Sincere Hospitality is a management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for! The Front Desk Supervisor will help oversee and coordinate their department, providing the highest quality of service possible to guests in an efficient and courteous manner within the hotel. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the General Manager.

Requirements

High School Diploma or GED
Proficiency in Microsoft Office programs
Must be available to work morning and evening shifts
Must be available to work on weekends & holidays

Responsibilities

Warmly and professionally welcomes all guests and ensures quality check-in and checkout experience.
Handles confidential information, including guest records, with a high degree of integrity.
Answers and routes calls as appropriate; takes guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift.
Maintains and updates accurate records using the hotel's systems, such as the PMS system.
Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
Ensures common areas/entryway/lobby is clean, neat and orderly.
Efficiently manage the operations required of the front desk, ensuring quality check-in and checkout experience.
Monitor guest satisfaction processes and feedback through online surveys.
Assign duties to staff, observe performance, and provide training or other assistance to ensure consistency with regard to hotel policies, operations procedures, safety standards, and quality service.
Provide guidance and support to team members, fostering a positive and collaborative work environment.
Conduct regular team meetings to communicate updates, share feedback, and address any issues.
Maintains and updates accurate records, including direct bill accounts, credit card receipts, deposit logs and night audit reports.
Ensures reservation and billing accuracy.
Monitoring of rooms inventory, availability, and rates.
Quickly establish rapport with guests to create memorable moments.
Receives and resolves, or assists in resolving, escalated guest complaints and employee issues.
Purchases supplies or coordinate services from outside vendors and manages these relationships.
Help coordinate and oversee all department operations, ensuring quality service is provided within the established business plan and budget.
Recruits, interviews, hires, and trains new hotel staff.
Oversees the daily operations and scheduling of the department.
Oversees their direct reports performance and provides constructive and timely feedback and evaluations.
Handles discipline and termination of employees in accordance with hotel policy.