Front Desk Coordinator I

Smile Doctors•Wilmington, DE

38d

About The Position

Smile Doctors is seeking a Front Desk Coordinator I to support the practice by welcoming visitors, providing information about clinic features, and handling administrative duties. The coordinator greets customers, determines the nature of their visit, and notifies the appropriate team members. The role also involves answering and routing calls, supporting patient check-in and scheduling, maintaining patient records, handling payments and account matters, and receiving and distributing mail and shipments. The coordinator also helps drive internal marketing initiatives and encourages team participation.

Requirements

High school diploma or equivalent required.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

One year of administrative experience preferred.
Bilingual ability is a plus, but not required.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform various administrative duties.
Welcome visitors to the practice and provide information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in first-visit patients and collect general information.
Verify insurance information.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Make changes to the patient schedule as necessary.
Coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to accounts.
Update charts and patient information.
Drive internal marketing initiatives and foster participation from everyone.