FRONT DESK COORDINATOR I

OAA Orthopaedic Specialists•Bethlehem, PA

19h

About The Position

The Front Desk Coordinator I provides exceptional customer service to patients and visitors of OAA Orthopaedic Specialists and supports the day-to-day activities of the orthopaedic facility by coordinating patient care across specialties. The role handles patient scheduling, registration and check-out, insurance information, referrals, payments, records requests, and communications in the electronic medical record. The coordinator also trains and mentors new Front Desk Coordinators and may perform other duties as assigned.

Requirements

High school diploma and one to three years of related experience and/or training, or an equivalent combination of education and experience.
Computer experience.
Excellent verbal communication skills.
Prior customer service experience.

Nice To Haves

Knowledge of third-party insurance.
Previous medical office experience.

Responsibilities

Provide excellent customer service to patients and visitors in person and by phone.
Greet and direct patients and visitors promptly.
Schedule appointments in the electronic medical record and call patients to reschedule when needed.
Answer telephone calls promptly and courteously.
Complete accurate patient registration using the electronic check-in program.
Complete patient check-out procedures, including collecting payment, scheduling follow-up appointments, and providing instructions as needed.
Verify, update, and maintain accurate patient insurance information.
Coordinate patient referrals through insurance providers and other physician offices.
Assist with insurance verification, authorizations, referrals, and patient eligibility as needed.
Review scheduled patients’ accounts for balances and expired referrals, and address them with patients for resolution.
Collect co-payments and patient balances, and reconcile the daily cash report.
Collect payment for durable medical equipment and file the appropriate paperwork.
Receive medical records requests and disability forms.
Record patient communications in the electronic medical record.
Train and mentor new Front Desk Coordinators.
Perform other duties as assigned.