Sesh Front Desk Associate

Prive • Middletown Township, PA

2d • Onsite

About The Position

Sesh by Privé is seeking a dynamic and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our salon clients, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors.

Requirements

• Excellent interpersonal and communication skills
• Strong customer service orientation with a friendly and approachable demeanor
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in computer skills, including salon management software (training provided)
• Previous experience in customer service, retail, or hospitality preferred

Responsibilities

• Greeting and Welcoming Clients: Welcome clients with a warm and friendly demeanor as they enter the studio. Provide assistance and guidance as needed to enhance their experience.
• Appointment Scheduling: Efficiently manage salon appointments using our scheduling system. Assist clients in booking appointments, rescheduling, and coordinating with technicians/artists.
• Customer Inquiries: Address client inquiries in person and over the phone. Provide accurate information regarding services, pricing, and availability.
• Transaction Handling: Process client payments accurately and efficiently, including cash, credit card, and gift card transactions. Maintain a tidy and organized cashier station.
• Salon Coordination: Collaborate with staff to ensure smooth operations. Communicate effectively with artists, estheticians, and other team members to accommodate client needs.
• Retail Sales Support: Assist clients in selecting retail products and recommend complementary items based on their needs. Process retail transactions and maintain inventory levels.
• Studio Maintenance: Maintain cleanliness and orderliness of the reception area, retail displays, and overall studio environment. Monitor inventory of studio supplies and request replenishment as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed